Call Center Agent

Role Overview

The Call Center Agent will manage both inbound and outbound telephone communications, addressing customer questions and offering precise information regarding Boxleo's courier and fulfillment offerings. Daily tasks encompass documenting and updating records of customer interactions, addressing service-related concerns, and referring complex issues to higher levels when needed.

Key Responsibilities

• Handle incoming and outgoing calls effectively.
• Respond accurately to customer inquiries about services.
• Log and update details of all customer communications.
• Resolve service issues promptly and escalate complicated cases appropriately.
• Collaborate with operations and dispatch teams to facilitate timely correspondence and ensure customer satisfaction.
• Adhere strictly to company policies and maintain service quality standards.

Job Details

This position requires full-time, on-site commitment at the Tabata location, including regular attendance and active involvement in team meetings and performance assessments.

Candidate Qualifications

• Excellent skills in customer service and support, focused on enhancing customer satisfaction.
• Strong interpersonal abilities with clear and professional verbal and written communication.
• Proficient computer skills, capable of using call center software and common office programs.
• Prior experience in customer service or similar call center roles is advantageous.
• Competency in managing high volumes of calls, effective prioritization, and maintaining composure under stress.
• Meticulous attention to detail, accuracy in data input, and solid problem-solving skills.
• Willingness to work physically at the Tabata location and contribute positively within a diverse team.
• Minimum qualification of a college diploma, degree, or equivalent; extra training in customer service or logistics is beneficial.