Café Manager – L'aprem

Position Overview

The Café Manager at L'aprem (Al Hazm, Doha) will be responsible for leading and overseeing the daily operations to guarantee exceptional guest experiences, strict quality control, and adherence to premium service standards. This leadership role requires hands-on involvement, significant experience in fine-dining or high-end café environments, and capabilities in team management, cost monitoring, sales growth, and maintaining hygiene and presentation compliance.

Main Responsibilities

• Manage all aspects of daily café operations ensuring smooth, efficient service and consistent quality.
• Maintain high standards of service, presentation, and overall guest experience following the café’s premium concept.
• Ensure all menu items meet established quality, consistency, and presentation criteria.
• Maintain cleanliness, hygiene, and food safety standards and overall café appearance.
• Ensure compliance with internal policies and external food safety regulations.
• Deliver outstanding customer service, managing guest feedback and complaints professionally and promptly.
• Monitor customer satisfaction to identify enhancements for guest experience and foster loyalty.
• Lead, mentor, and motivate café staff, oversee attendance, grooming, punctuality, and conduct.
• Manage staff scheduling to ensure sufficient coverage during different operational periods.
• Organize team briefings, training sessions, and performance reviews to develop staff and promote accountability.
• Oversee financial performance including daily sales tracking, controlling costs, wastage, inventory, and stock purchasing.
• Identify and execute operational efficiencies to increase profitability.
• Support budget creation and resource management.
• Develop and implement strategies to increase sales, customer traffic, and repeat visits, including promotional campaigns and upselling initiatives.
• Monitor sales trends and customer preferences to recommend menu or service adjustments.
• Collaborate with management on marketing strategies to enhance L'aprem’s market positioning.
• Prepare and analyze daily sales, operational, inventory, and staff reports for performance insights and improvements.
• Ensure accurate POS transaction recording and cross-departmental coordination for seamless operations.

Qualifications & Experience

• At least 3 to 5 years managing cafés or restaurants, ideally in fine dining, luxury hospitality, or upscale café settings.
• Demonstrated successful leadership of daily food and beverage operations with team management experience.
• Deep understanding of premium dining service standards, food safety, hygiene, quality control, and presentation.
• Experience with sales performance monitoring, inventory management, and cost control techniques.
• Proficiency in POS systems and Microsoft Office, especially Excel.
• Ability to create, interpret, and utilize sales and operational reports.
• Academic qualification such as a degree or diploma in Hospitality Management or related fields is advantageous.

Skills & Competencies

• Strong leadership with effective staff supervision and team building capabilities.
• Excellent communication and interpersonal skills with a customer-first mindset.
• Ability to professionally handle customer complaints and uphold service excellence.
• Commercially aware with a focus on revenue generation and profitability.
• Well-developed organizational, analytical, and decision-making skills.
• Creative and proactive in designing and implementing sales-enhancement initiatives.
• Meticulous attention to detail with a commitment to maintaining high quality and presentation standards.
• Ability to thrive in a fast-paced, high-pressure environment with professionalism and a positive service attitude.

Additional Details & Preferences

• Preference given to female candidates.
• Experience working in luxury hotels, fine-dining restaurants, or premium cafés is highly valued.
• Proven ability to balance elevated service standards with commercial objectives.
• Professional, polished, and confident demeanor coupled with passion for hospitality.
• Experience within Qatar or the GCC hospitality sector is considered a plus.