Business Strategy & Operations Officer

About Cuzoo

Cuzoo is an innovative technology marketplace and logistics platform that integrates customers, vendors, and delivery partners into a unified ecosystem. As the company grows rapidly, it seeks a strategic and execution-focused professional to establish essential people, operational, and organizational systems that support sustainable scaling.

Role Overview

The Business Strategy & Operations Officer will report directly to the Founder/CEO and will be responsible for developing the company's organizational framework, people management systems, operational protocols, and strategic execution models. This role transforms the CEO's vision into concrete business goals, clear team roles, key performance indicators, and operating mechanisms to ensure accountability and result delivery across the organization.

Key Responsibilities

• Designing and continually refining the organizational structure, including defining departments, reporting relationships, and authority levels.
• Creating job descriptions and competency profiles for key roles, identifying gaps, and proposing new hires or restructuring for scalability.
• Collaborating with the Founder to convert the company vision into annual and quarterly objectives and formulating 30, 60, and 90-day execution plans.
• Setting measurable KPIs and OKRs for teams and key personnel and tracking company-wide performance to detect needs for intervention.
• Generating management reports focused on progress, challenges, and strategic decision-making.
• Leading the recruitment process, onboarding, and employee development programs.
• Establishing performance management systems, salary structures, job levels, and workplace policies including a company handbook.
• Managing employee relations and fostering a positive, accountable workplace culture.
• Developing succession planning strategies for high-potential employees and implementing systems that ensure productivity and accountability.
• Analyzing major business process workflows to identify inefficiencies and develop standard operating procedures (SOPs).
• Setting management routines, reporting systems, and facilitating cross-departmental collaboration to address operational bottlenecks.
• Coordinating senior and departmental managers, organizing regular management meetings, and overseeing KPI tracking and follow-ups.
• Driving a culture centered on ownership, accountability, and effective execution as a strategic internal partner to the CEO.
• Planning workforce requirements and organizational needs in alignment with business expansion goals and preparing the company for fundraising and operational scaling challenges.