Business Operations Manager

Company Overview

Merry Tails Pet Solutions Pvt Ltd., operating under the brand Petfelix, is recognized as Mumbai's premier dog boarding facility, having cared for over 6,500 dogs in the past 6.5 years. Known for its excellence and reliability in pet care, Petfelix is regarded as the definitive gold standard for pet boarding services in India.

TrueTumz Pet Treats is an e-commerce brand under Merry Tails, specializing in manufacturing and selling premium pet treats via its own website and Amazon. Operating as a new-age direct-to-consumer (D2C) startup, the company has been active for more than two years.

Role Overview

This Business Operations Manager position is a managerial role focused on comprehensive operations management rather than just administrative tasks. The role demands close collaboration with the founder and serves as the core operational support for the company. It offers opportunities to gain extensive experience across multiple facets of the business.

Key Responsibilities

• Oversee daily production operations, coordinating workflow among staff and ensuring timely availability of packing materials, labels, and consumables.
• Track production batches and ensure readiness for dispatch.
• Manage order processing and dispatch schedules by organizing order sheets from Amazon, Shopify, and Shiprocket platforms, with training provided for platform usage.
• Coordinate packing, dispatch execution, ensure prompt shipment handover, and maintain tracking with escalation follow-ups.
• Handle procurement of raw and packaging materials by liaising with vendors to manage delivery timelines.
• Maintain accurate inventory records for raw materials and packaging supplies.
• Support marketing execution by maintaining and monitoring marketing calendars and coordinating with agencies and internal teams to ensure timely receipt and scheduling of creatives, videos, photographs, emails, and promotional content.
• Monitor production quality by ensuring compliance with defined standard operating procedures (SOPs) and promptly escalate any inconsistencies or production issues.

Candidate Profile

The ideal candidate is highly organized, execution-driven, and able to coordinate multiple operational areas including production, dispatch, vendor management, procurement, quality assurance, and marketing execution. This role requires hands-on coordination with the founder to streamline day-to-day operations of a rapidly growing premium pet treats brand.

Eligibility

Applicants should hold a graduate degree.