Business Operations Manager

About Access Healthcare

Access Healthcare is an expanding Irish recruitment consultancy specializing in healthcare staffing solutions throughout Ireland and Northern Ireland. As the company grows, there is an exciting opportunity for a skilled Business Operations Manager to join the Dublin 2 office and contribute significantly to the firm's ongoing development.

Role Overview

The Business Operations Manager will report directly to the Director and assume responsibility for a diverse team of about 10 members covering areas such as Learning & Development, Business Change, HR, IT, Software Applications, Marketing, and Business Support. Over the coming year, the incumbent will gradually take on the leadership of these teams and their responsibilities, with continuous guidance, to achieve a comprehensive understanding of the company's people and operational functions.

Collaboration is key in this role, working closely with senior leaders and teams based in Dublin, Porto, and Ahmedabad to identify and implement opportunities for process enhancements, system improvements, and operational efficiency while maintaining smooth business operations during growth phases.

Key Responsibilities

• Lead and nurture a multidisciplinary team of roughly ten members spanning various business functions.
• Spearhead business process improvements and strategic projects, overseeing project coordination and fostering cross-team collaboration.
• Supervise technology and business system operations, including managing IT strategy, software optimization, vendor relationships, and leveraging technology to support business goals.
• Oversee general business operations such as office management, facilities coordination, and managing external service providers.
• Manage essential business functions including HR processes, Learning & Development programs, marketing efforts, website administration, and day-to-day business support.
• Administer governance and risk management activities, including privacy compliance, maintaining risk registers, handling contracts, recruitment licensing, insurance, and managing legal claims.

Desired Qualifications and Skills

• Proven experience managing teams of at least five across multiple functions.
• Demonstrable background in project management, business transformation, or executing strategic initiatives.
• Competence in juggling multiple priorities and fostering collaboration across different business areas.
• A commercially minded and business-savvy approach.
• Experience engaging with senior-level stakeholders and collaborating across geographically dispersed teams.
• Bonus: Experience in management consulting, professional services, recruitment, or business support sectors to accelerate understanding of the business and clientele.