Business Insights & Analytics Manager

About Visa

Visa is a global leader in payment technologies, facilitating transactions among consumers, merchants, banks, and governments across more than 200 countries and territories. The company fosters progress by continuously innovating the way payments are made and received, aiming to uplift communities worldwide.

Role Overview

The Business Insights & Analytics Manager acts as a strategic advisor to the Business Development (BD) unit within the KBO cluster, promoting data-driven choices, managing client performance, and supporting business growth. This role encompasses providing actionable analytics on clients and markets, pinpointing performance shortcomings and growth prospects, crafting improvement plans, and collaborating with BD teams to ensure execution.

Moreover, this position guides KBO’s agenda on AI, automation, and reporting enhancements, spearheading the adoption of AI-powered solutions, business intelligence tools, and initiatives increasing operational productivity. The role also lends support to major client engagements, strategic efforts, and cross-functional projects aimed at fortifying client engagement and commercial success.

Digital competence is essential, with capabilities expected in emerging technologies such as generative AI (e.g., ChatGPT, Microsoft Copilot) to enhance daily workflows.

Key Responsibilities

• Collaborate with Business Development teams to offer detailed reports on client, portfolio, and market performance to enable strategic decision-making and recognize growth potentials.
• Perform comprehensive analyses of client, product, market, and revenue metrics to discover causes of underperformance, business risks, and growth opportunities, followed by developing actionable strategies.
• Create and monitor action plans jointly with BD teams to close performance gaps, oversee progress, and maintain responsibility toward set goals.
• Design and sustain executive-level dashboards, scorecards, and reports that deliver timely data on performance at country, client, product, and business levels.
• Lead routine business performance reviews, providing thorough analysis, commentary, and strategic advice to support leadership decisions.
• Undertake deep analysis focused on clients, sectors, products, and vital strategic initiatives to uncover trends, opportunities, and commercial insights.
• Steer the KBO AI and automation strategy by identifying use cases, leading implementation of AI solutions, enhancing reporting, and advancing productivity through automation.
• Assist with client-centric programs, events, and strategic initiatives, working closely with BD teams for successful planning and outcome evaluation.
• Coordinate with functional teams and stakeholders to ensure data accuracy, availability, and reliability for performance tracking and reporting.
• Prepare and deliver executive-level insights and recommendations to senior leadership concerning business performance, emerging trends, risks, and potential opportunities across the cluster.
• Support the Head of Business Planning & Operations in advancing commercial effectiveness, strategic planning, operational excellence, and critical business objectives within the KBO sub-region.

Workplace Expectation

The role requires onsite presence for at least three days per week, with specific scheduling determined by the Hiring Manager.

Qualifications

• Minimum five years’ experience in business planning, analytics, strategy, consulting, financial services, or payments sector.
• Expertise in business performance management, reporting, analytics, and converting data into actionable business insights.
• Demonstrated ability to analyze client, market, product, and revenue metrics to identify growth opportunities and operational challenges.
• Experience creating executive dashboards, scorecards, and conducting business reviews and performance reporting.
• Proven leadership in cross-functional projects and steering strategic business initiatives.
• Strong stakeholder engagement skills, capable of partnering effectively with Business Development teams and senior leadership.
• Advanced proficiency in Microsoft Excel, PowerPoint, and data visualization platforms like Power BI or Tableau.
• Experience with AI, automation, or digital transformation efforts is highly valued.
• Exceptional communication, problem-solving, and presentation abilities.

Equal Opportunity Employer

Visa is committed to providing equal employment opportunities without discrimination based on race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran status, or criminal history, consistent with EEOC guidelines and applicable laws.