Business Development Representative

About the Role

The Business Development Representative plays a key role in driving the company's revenue growth by targeting new small-sized clients and developing profitable business within that segment. This role involves continuously identifying growth opportunities, enhancing sales contribution in allocated regions, and efficiently managing the sales process for assigned clients and prospects.

Primary Responsibilities

• Conduct outbound calls to potential new, inactive, or unassigned customers as well as current clients.
• Seek out and identify potential customers through direct outreach like calls and indirect approaches such as networking.
• Build strong relationships with new customers and secure contracts to meet or exceed assigned quotas and sales targets.
• Collaborate with sales, trade, and customer service teams to detect and resolve any customer issues.
• Manage the entire sales cycle from initial engagement to closing deals.
• Achieve key performance indicators, including acquiring at least five new customers monthly and maintaining customer contributions above the country's trade average.
• Analyze existing customer bases to develop strategies to increase sales.
• Coordinate closely with trade and cross-functional teams to share market insights, service updates, and customer challenges.
• Assess competitor products in comparison to company offerings.
• Handle the sales process to maximize short-term and long-term outcomes.
• Maintain and strengthen customer relationships within the assigned portfolio.
• Keep customer data updated in CRM systems.
• Explore and act on opportunities for cross-selling and upselling value-added services to both new and existing clients.
• Evaluate customers' sales potential and plan targeted activities to grow wallet share.
• Create strategic and tactical sales plans aligned with personal and organizational objectives.
• Forecast growth opportunities and recommend actionable steps aligned with company goals and destination markets.
• Monitor and report on sales targets, KPIs, and progress consistent with company objectives.
• Utilize sales Smart Tools to enhance performance and results.

Qualifications & Competencies

• Completion of a four-year college or university program is preferred.
• 1 to 2 years of experience in tele-sales or direct sales within the ocean shipping or related sectors.
• Strong customer service orientation focused on addressing client needs promptly and cooperatively, fostering a partnership approach.
• Excellent communication skills, able to clearly convey messages that prompt action from customers.
• Effective problem-solving abilities, including anticipating issues and understanding customer needs and challenges.
• Proactive mindset, anticipating future requirements or problems and taking initiative to develop new ideas and opportunities.
• Team player attitude with commitment, respect, active listening, constructive feedback, and transparency in sharing information to improve outcomes.
• Business acumen with the ability to interpret market trends, define strategies, and deliver effective solutions.