Business Development Representative

About TOPdesk

TOPdesk is dedicated to helping customers improve their service delivery through innovative software and expert guidance. With a growing team of over 700 employees across eight countries, the company emphasizes a dynamic and enjoyable approach to service management. A career at TOPdesk offers an empowering environment with opportunities for skill development and flexible working arrangements.

Role Overview

The Business Development Representative (BDR) position based in central London is an essential component of the sales team. The role focuses on cultivating and expanding a pipeline of potential customers by gaining in-depth knowledge of the company’s SaaS offerings and understanding client challenges to propose effective solutions.

Key Responsibilities

• Proactively generate leads through cold calling, email campaigns, and social media outreach.
• Manage and respond to inbound leads generated by marketing efforts.
• Qualify and nurture prospects, converting them into product demonstration meetings for Business Development Managers.
• Act as a primary point of contact for potential clients, discussing technical needs, budgets, timelines, and implementation scope.
• Support attendance at demonstrations and trade events across the UK alongside BDMs when required.
• Collaborate with marketing to develop innovative strategies to attract new prospects.
• Prepare Requests for Information and complete tender documents to secure new business.

Team Environment

You will join the BDR team reporting to the Global BDR Manager and work closely with local UK Business Development Managers and marketing teams. While focused on the UK market, there may be collaborative opportunities with international colleagues from TOPdesk's global offices.

Candidate Qualifications

• Minimum 1 year experience in outbound sales; experience in B2B SaaS is advantageous.
• University graduate with a preferred classification of 1st or 2:1 degree from any discipline.
• Highly target-focused with a competitive, hunter mindset.
• Strong organizational skills with the ability to prioritize and maintain clarity in a fast-paced setting.
• Resilient and persistent when facing rejection.
• Familiarity with CRM platforms such as Salesforce or Hubspot is beneficial.
• Interest in technology and software solutions.
• Excellent persuasive and communication skills.
• Energetic, influential, and customer-oriented approach.
• Team player capable of building effective professional relationships.
• Proactive problem solver with an ambition to learn and grow.

Additional Information and Benefits

• Competitive base salary between £33,000 and £40,000 depending on experience, with On-Target Earnings (OTE) ranging from £45,000 to £55,000.
• 26 days paid annual leave plus public holidays and an additional day off on your birthday.
• Continuous career development supported by your sales manager.
• Flexible hybrid working model combining office and home-based work.
• An annual training allowance equivalent to 10% of your salary for personal and professional growth.
• Client engagement within the first one to two weeks after starting.
• A diverse, supportive, and international workplace culture focused on well-being and work-life balance.
• Comprehensive company benefits including team events, pensions, private healthcare, cycle-to-work and technology purchase schemes, and Perkbox membership.

Important Notes

The selected candidate must have the legal right to work in the UK before commencing employment.

TOPdesk values diversity and inclusivity, welcoming applications from all backgrounds, identities, and experiences. If you are passionate and motivated but do not meet every requirement, the company encourages you to apply and is open to supporting skill development.

Please include relevant background information in your cover letter to assist in the application review process. TOPdesk embraces flexible arrangements to help employees balance their work and personal lives effectively.