Business Development Manager

About Insider One

Insider One is an industry-leading platform designed to equip marketing and customer engagement teams with a comprehensive suite of tools to maximize their potential. Originating from a small setup inspired by the vision to unify industry-first technologies and emerging communication channels, the company now boasts over 1,500 employees from more than 50 nationalities spread across 30 offices globally. Powered by artificial intelligence and integrated with a Customer Data Platform, Insider One delivers personalized customer journeys via a broad array of native channels including WhatsApp, SMS, Email, Web, App, and Site Search.

Having recently secured an impressive $500 million Series E funding led by General Atlantic and backed by reputable investors like Sequoia Capital and QIA, Insider One serves over 2,000 clients ranging from fast-growing startups to top Fortune 500 companies such as Samsung, Nike, and L’Oreal. As one of the few women-founded and led B2B SaaS unicorns globally, the company is recognized for its leadership and commitment to diversity.

The company is dedicated not only to building world-class products but also fostering a socially responsible technology community through initiatives promoting education, health, environmental causes, and enhancing women’s representation in STEM fields.

Role Overview

The Business Development Manager will have comprehensive responsibility for overseeing sales operations, driving growth, and consistently meeting or surpassing annual revenue targets. This role requires strategic identification of emerging markets, awareness of competitor products, and the creation and implementation of innovative sales tactics tailored to target key demographics. The manager will also enhance brand recognition and generate leads through networking and other channels.

Key Responsibilities

• Lead sales management efforts to achieve and exceed sales objectives.
• Spot emerging markets and industry shifts while staying informed about product developments and competition.
• Design and execute new sales strategies to attract core customer segments.
• Boost brand awareness and generate quality leads through networking and partnerships.
• Present value propositions effectively via proposals and presentations.
• Support sales associates in lead generation and client engagement activities on the ground.
• Provide feedback on market trends and advise on expanding product offerings to add customer value.
• Deliver accurate sales reports, financial forecasts, and revenue analyses to leadership.
• Maintain precise forecasting and up-to-date sales pipelines at all times.

Candidate Requirements

• A university degree in Business, Marketing, or a related field is required.
• At least five years of experience in sales management, with prior experience in travel, e-commerce, or retail sectors considered advantageous.
• Familiarity with digital marketing practices is a plus.
• Strong capability to build and maintain client relationships, particularly with executive-level customers.
• A broad network including Digital, SEO, and SEM agencies is highly desirable.
• Exceptional communication skills both verbally and in writing, including active listening and positive phone interactions.
• A self-driven approach with a knack for leveraging technology to enhance client relations.
• Commitment to a client-focused philosophy emphasizing care and support around the clock.
• Excellent project and time management skills combined with meticulous attention to detail.
• A passion for continuously testing and improving outreach and follow-up techniques.
• Flexibility to thrive in a fast-paced startup environment alongside high emotional intelligence.

Benefits and Perks

• Access to extensive skill development opportunities including Udemy’s business plan with over 10,000 courses.
• Opportunities to lead training sessions and share expertise within the company.
• A paid Spotify subscription for personal enjoyment during work hours.
• A diverse, inclusive, and international working atmosphere.
• Chance to contribute to shaping the future of customer experience within a dynamic industry.
• Informal social events like occasional Friday happy hours.

Work Environment and Culture

Working at Insider One is described as challenging, rewarding, and fast-moving. The company values ownership and initiative, operating with flat hierarchies to enable maximum impact and growth. Employees are encouraged to explore beyond their comfort zones, collaborate extensively, and maintain a positive problem-solving mindset. The culture deeply embraces diversity and equal opportunity, actively fostering inclusion regardless of personal identity or background.

Additional Information

Insider One utilizes artificial intelligence tools to aid parts of the hiring process such as resume analysis and consistency checks, but all final hiring decisions are made by humans. The company welcomes inquiries about data processing in recruitment.