Business Development Manager (BDM)
Globomart Trading Private Limited
Kolkata, West Bengal, India · Full Time
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- Experience
- 3–8 yrs
- Salary
- INR 15,000 – INR 25,000 / month
- Openings
- 1
- Posted
- 1 week ago
- Work mode
- In office
- Education
- Graduate preferred (+2 / HS candidates with relevant experience considered)
- Eligibility
- Candidates with a graduate degree are preferred, but candidates with higher secondary education (+2 / HS) and suitable work experience are also eligible to apply.
- Resume
- Required to apply
Where you'll work
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Job description
Overview
This role is centered on driving business expansion and managing a branch's operations effectively. The Business Development Manager will take full responsibility for branch growth, customer acquisition, and team leadership.
Primary Responsibilities
- Lead branch sales initiatives to boost revenue and meet monthly targets.
- Identify and capitalize on opportunities to increase repeat and new business.
- Develop and execute local marketing campaigns, including leaflet drops and partnerships with residential societies, offices, gyms, and salons.
- Deliver outstanding customer service, promptly resolve complaints, and ensure high customer retention.
- Oversee all daily operational activities at the branch including pickups, deliveries, and coordination with central processing.
- Manage and motivate branch staff and riders, organize task allocations, meetings, and performance evaluations.
- Track branch performance metrics and prepare comprehensive reports for management.
Candidate Expectations
- Possess strong leadership, communication, and customer relationship skills.
- Display a problem-solving approach and ability to handle multiple priorities.
- Demonstrate ownership and accountability in business development activities.
Performance Indicators
- Achieving monthly revenue and customer acquisition goals.
- Maintaining high customer satisfaction and effective complaint resolution.
- Ensuring branch profitability, operational efficiency, and team productivity.
- Executing local marketing activities consistently.
Required Experience and Education
3 to 8 years of relevant experience in retail operations, branch management, business development, or service operations is required. Graduates are preferred, although candidates with +2 or higher secondary education will also be considered if they possess applicable experience.
Desired Attributes
We seek someone motivated by ownership and leadership, passionate about growing a business and leading a team, not merely someone looking for a job.
Minimum education
Higher Secondary (Class 12)
Industry
Retail