Business Development Executive

About the Role

We are seeking a Business Development Executive to handle operational and customer engagement responsibilities, ensuring smooth daily operations and high customer satisfaction in our Bengaluru location.

Key Responsibilities

• Communicate proficiently in English and Hindi to effectively manage customer interactions.
• Oversee daily operational activities and ensure shops open and close punctually.
• Manage and resolve customer escalations via phone and on-site visits when necessary.
• Handle helpdesk ticketing and provide feedback to management on service quality.
• Work collaboratively with shop managers and operations teams to deliver outstanding customer service.
• Drive sales initiatives by going the extra mile and executing promotional activities effectively.
• Maintain strong, trust-based relationships with customers, shop managers, and operational staff.
• Ensure 100% compliance with timely pickup and delivery orders by coordinating with different teams.
• Manage public relations through social media platforms such as Facebook, Twitter, and Google.
• Inform customers about discounts and special offers and coordinate with retail sales representatives, especially during peak periods.
• Promptly resolve customer complaints within defined service level agreements (SLA) and strive for customer delight.
• Keep updated on new services and contribute to improvements in customer experience.
• Manage resource allocation and swaps in case of emergencies to maintain operational efficiency.