Business Development Coordinator

About Cactus Outdoor

Since 1992, Cactus Outdoor has been crafting tough clothing and gear designed specifically for New Zealand conditions by a local team who actively use their products. With over thirty years of heritage as a trusted Kiwi brand, the company continues to grow dynamically, focusing on physical stores, trade shows, and commercial clients.

Role Overview

This unique role places you at the heart of Cactus's commercial and retail activities, providing broad ownership and visibility. You'll collaborate directly with senior sales leadership and lead retail teams in Auckland and Christchurch. The position suits proactive individuals who prefer taking initiative and offers opportunities for career growth alongside the company's expansion.

Key Responsibilities

• Drive B2B initiatives by responding to inbound commercial inquiries, qualifying them, and escalating larger accounts appropriately.
• Generate and prepare quotes for small to mid-sized orders while maintaining margin integrity and clearly communicating pricing, terms, and delivery timeframes.
• Identify new business opportunities within retail customer bases, local enterprises, clubs, and organizations linked to each store's region.
• Manage a portfolio of smaller commercial customers by regularly engaging to encourage repeat business.
• Coordinate custom branding and bespoke orders involving design, factory, and supplier collaboration, ensuring smooth order completion and delivery.
• Communicate order statuses and resolve any issues efficiently and professionally.
• Maintain CRM accuracy by updating all leads, quotes, orders, and customer interactions.
• Define and uphold customer experience standards across all Cactus stores working with the Head of Sales.
• Conduct regular store visits, provide constructive feedback and practical support to Store Managers.
• Monitor customer experience metrics including mystery shops, store audits, feedback, review scores, and complaint trends, reporting findings appropriately.
• Support retail staff in handling customer inquiries via email, phone, and live chat, escalating complex matters as necessary.
• Plan and manage end-to-end execution of the brand's participation in trade shows.

Candidate Profile

• Embodies Cactus's core values with a genuine passion for outdoor lifestyle.
• Holds a minimum of two years’ experience in sales, business development, account coordination or managing multi-site customer experiences.
• Possesses exceptional customer service acumen, capable of defining standards and enabling teams to meet them.
• Excellent interpersonal skills, able to influence and gain buy-in from store teams without direct authority.
• Skilled in quoting and handling orders from inquiry through to fulfillment.
• Familiar with CRM software like Capsule or equivalents and proficient in Microsoft Office suite including Excel, Word, and Outlook.
• Analytical thinker who converts customer insights, audit data, and sales figures into actionable improvements.
• Highly organized and adept at managing multiple priorities simultaneously in both B2B and retail contexts.
• Outstanding communication skills, written and verbal.
• Self-motivated with a proactive „get-up-and-go” approach.
• Valid full driver’s license with readiness to travel frequently to retail sites and trade events.

Why Work with Cactus

• Flexible working environment trusting staff to manage their responsibilities effectively.
• Supportive culture that empowers employees to excel.
• Opportunities for advancement in a growing company.
• Permanent position located in central Christchurch CBD.