Business Analyst

About the Company

The Lana - Dorchester Collection in Dubai offers an extraordinary community of hospitality professionals dedicated to their craft in luxury hotels rich with history and glamour. The team values diversity and inclusion, fostering a respectful and engaging workplace culture guided by their core values: Passion, Personality, Respect, Working Together, and Creativity. They are committed to employee development, offering award-winning training to help individuals excel and become industry legends.

Role Overview

As a Business Analyst, you will spearhead the creation, analysis, and dissemination of commercial reports covering multiple departments including Rooms, Food & Beverage, and Spa. You will develop and enhance automated reporting tools and dashboards to bolster business insights and decision-making. Your analysis will span key commercial performance indicators such as Occupancy, ADR, RevPAR, and market share. Delivering detailed trends, forecasts, pace reports, and business intelligence will be pivotal to identifying growth opportunities and risks.

Key Responsibilities

• Prepare and distribute various commercial performance reports on daily to ad hoc frequency.
• Create and upgrade automated analytical tools and dashboards to increase operational visibility.
• Analyze essential business KPIs including occupancy rates and revenue metrics for multiple departments.
• Develop forecasting models, pace reports, and conduct pickup analysis to inform strategy.
• Offer actionable insights to support Revenue Management, Sales & Marketing, Finance, and Hotel Operations for enhancing revenue and profitability.
• Maintain data integrity and accuracy across all commercial systems.
• Build advanced Excel models for budgeting, forecasting, and strategic planning purposes.
• Present analysis and recommendations to senior leadership clearly and effectively.
• Promote a culture emphasizing data-driven decision-making throughout the hotel.
• Establish and manage rate plans to ensure precise pricing and distribution across channels.
• Monitor market trends, competitor activity, and demand to identify revenue opportunities.
• Conduct audits of revenue management systems to assure availability accuracy.
• Implement pricing, inventory, and restriction strategy changes responsive to business demand.

Additional Information

The company is dedicated to creating a supportive environment where employees feel valued and respected, part of a family-like community. Applicants with special accommodation needs during the interview process are welcomed to indicate this. Joining as a Business Analyst presents a unique chance to thrive professionally by learning from industry leaders and growing within an award-winning training framework.