Business Analyst - Digital Platforms

Overview

Join Genesis in Auckland, New Zealand, as a Business Analyst focused on shaping innovative digital experiences for thousands of customers. This role is integral to creating improved digital platforms by collaborating within Agile teams to address complex technical issues and deliver customer-centric solutions.

Key Responsibilities

• Convert business requirements into precise user stories and actionable deliverables.
• Lead workshops and discussions to establish a unified understanding of business needs, values, processes, and customer effects.
• Collaborate closely with developers, testers, and stakeholders to clarify goals, refine needs, and support efficient delivery.
• Facilitate integration of digital platforms and Energy IQ with systems such as billing and CRM.
• Detect interdependencies and identify opportunities to enhance solutions and development methodologies.

Requirements

• Proven experience as a Business Analyst at an intermediate to senior level within a sizable commercial setting.
• Background delivering digital or technology transformation projects using Agile methodologies.
• Excellent skills in facilitation, process analysis, documentation, and stakeholder communication.
• Working knowledge of APIs, system integrations, and data flow across interconnected platforms.
• A business or commercial undergraduate degree; certifications in Business Analysis or Agile practices are advantageous.

Benefits and Support

• Comprehensive healthcare coverage including Southern Cross medical insurance, life, trauma, and income protection policies.
• Discounts on electricity and gas services plus an annual allowance of 20 Power Shout hours.
• KiwiSaver matching contributions up to 4%, or 3% with GenSaver allowance.
• Flexible work arrangements and leave policies to help balance professional and personal life.
• Annual wellbeing allowance, access to Best Doctors service for employees and families, and other wellness initiatives.
• Opportunities for career advancement within a supportive learning culture.

Inclusivity Statement

Genesis is committed to an equitable, accessible, and inclusive hiring process. Applicants needing accommodations are encouraged to reach out for support to ensure full participation throughout recruitment.