Business Analyst

About the Role

A Business Analyst position is open to an experienced professional to serve as a liaison between business objectives and technology implementation within enterprise-wide digital transformation projects. This role involves deep engagement with stakeholders, comprehensive process analysis, requirements definition, and aiding delivery teams in creating solutions that are user-centered, actionable, and measurable.

Key Responsibilities

• Collaborate with business stakeholders to grasp their goals, pain points, operational processes, and targeted outcomes.
• Design and lead discovery sessions, interviews, process walkthroughs, and requirements gathering workshops.
• Collect, analyze, specify, verify, and maintain various types of requirements including business, functional, and non-functional.
• Prepare detailed business requirements documentation, develop user stories, use cases, acceptance criteria, and map processes with supporting analysis.
• Convert business needs into unambiguous, verifiable requirements for technical and delivery teams.
• Conduct analyses of current and future states, identify gaps, assess impacts, and drive process enhancements.
• Work in partnership with Product Owners to prioritize and refine product backlogs aligned with business value and dependencies.
• Coordinate with Technical Leads and Solution Architects to validate technical feasibility and ensure alignment with the envisioned solution.
• Support activities related to UX and service design by outlining user needs, journeys, personas, challenges, and desired results.
• Maintain traceability of requirements and oversee changes concerning scope, assumptions, dependencies, and decisions.
• Collaborate with quality assurance teams on test scenario reviews, assist user acceptance testing, and ensure functional delivery meets expectations.
• Facilitate release preparedness, stakeholder communication, training contributions, operational transition, and conduct post-implementation assessments.
• Identify and escalate business risks, issues, dependencies, and opportunities through governance processes.
• Develop clear presentations, status reports, dashboards, and decision-making materials for stakeholders and projects.

Required Qualifications and Skills

• Bachelor’s degree in Business Administration, Information Systems, Computer Science, Engineering, or related discipline.
• Over five years of business analysis experience in digital transformation, application development, or large-scale technology programs.
• Demonstrated expertise in eliciting, analyzing, documenting, validating, and managing requirements throughout their lifecycle.
• Competence in crafting user stories, acceptance criteria, use cases, process workflows, business rules, and traceability matrices.
• Practical knowledge of Agile and Scrum methodologies, including backlog prioritization, sprint planning, and retrospectives.
• Good understanding of system integrations, RESTful APIs, data flows, user interfaces, and enterprise application frameworks.
• Experience supporting user acceptance testing, clarifying defects, preparing for release readiness, and ensuring formal business acceptance.
• Familiarity with tools such as Azure DevOps or Jira, Microsoft Visio, Microsoft Office suite, and collaboration software.
• Strong analytical thinking, problem-solving capabilities, facilitation skills, and clear documentation expertise.
• Excellent oral and written communication with the ability to address both technical and business audiences.
• Ability to juggle multiple tasks, work independently, and thrive in a multidisciplinary environment.

Preferred Credentials

• Experience working with government digital services, customer portals, mobile applications, or broad service transformation initiatives.
• Knowledge of Microsoft Azure, Power Platform, CRM systems, workflow automation, and integration-driven solutions.
• Skills in data analysis, reporting, dashboard creation, or business intelligence tools.
• Understanding of business process management, service design, change management, and realization of benefits.
• Professional certifications such as IIBA CBAP/CCBA, PMI-PBA, BCS Business Analysis, or Scrum Product Owner credentials.