Buffet Server Assistant

About Grey Eagle Resort & Casino

Located on the Tsuut’ina First Nation, Grey Eagle Resort & Casino is Calgary’s premier entertainment venue. We pride ourselves on offering a fast-paced and engaging work environment, offering competitive salaries, benefits, and pathways for career advancement. We seek enthusiastic, talented, and driven individuals to join our diverse team.

Position Overview

Reporting to the Food and Beverage leadership, the Server Assistant role combines responsibilities of both the Porter and Food Runner. This role supports Servers, kitchen teams, and other Front of House staff by keeping service areas clean, organized, and ready for guests, efficiently delivering food and beverages, and assisting with table turnover and guest requirements. Direct interaction with guests requires consistent professionalism, courteous service, and strict adherence to Resort and Casino policies, sanitation standards, and safety protocols.

Key Responsibilities

• Deliver excellent guest service consistent with company standards and brand expectations.
• Assist Servers by responding promptly to guest needs, running food and beverages, refilling water, and maintaining organized dining areas.
• Foster positive relationships with guests, Food and Beverage team members, and other departments; promptly communicate guest and service concerns to appropriate personnel.
• Maintain punctuality and presentability by arriving on time in a clean, complete uniform and upholding proper hygiene and grooming standards at all times.
• Clear tables by removing plates, glassware, cutlery, and other service items, and transport dirty dishes efficiently to the dish pit.
• Sanitize tables, chairs, and adjacent guest-contact surfaces after use; reset tables with all required items including cutlery, glassware, and napkins for the next guests.
• Clean, refill, and organize condiment and sugar caddies to keep them neat and guest-ready.
• Polish cutlery, mugs, and assigned glassware ensuring all items are spotless and presentable prior to service.
• Maintain cleanliness and sanitation of workstations, dining areas, buffet stations, and serving zones throughout shifts.
• Manage dirty-dish, recycling, and garbage areas in an orderly manner and communicate service needs promptly to dishwashing or supervisory teams.
• Fill and replenish assigned ice tubs, cleaning and wiping them down at shift end.
• Coordinate food orders at kitchen pass/ service window when Culinary Expo is unavailable, organizing orders by table number, type, and destination for prompt delivery.
• Confirm order completeness and presentation with kitchen leads before leaving the service window, reporting issues immediately.
• Deliver food and beverages swiftly, safely, and accurately to guests and takeout customers, assisting Servers during busy periods.
• Mark, clear, or spike order chits following kitchen and point-of-service procedures.
• Assist with beverage delivery as authorized, including refilling water and supporting Servers while adhering to service policies.
• Set up and reset tables and service stations before, during, and after service, including during busy times and shift changes.
• Stock and replenish stations with dry goods, condiments, glassware, dinnerware, silverware, napkins, and other service tools.
• Maintain takeout stations’ supplies like containers, cutlery packets, wipes, and bags.
• Possess thorough knowledge of equipment use, care, and storage; immediately report any damaged equipment, spills, shortages, or safety concerns.
• Adhere to all departmental policies, procedures, service standards, and workplace safety practices.
• Ensure safety and health of guests and employees, preventing contamination, injury, or property damage.
• Participate in required meetings, training, coaching, and willingly accept assignments and operational challenges.
• Perform additional duties as required to support Food and Beverage operations effectively.

Education and Experience

• Completion of high school diploma or a recognized equivalent.
• Previous experience in a fast-paced, high-volume service setting is preferred; experience in casino or hospitality Food and Beverage sectors is advantageous.
• Proven ability to deliver professional guest service and collaborate effectively with service and kitchen teams.

Skills and Abilities

• Strong interpersonal and verbal communication skills to listen attentively and communicate clearly and respectfully.
• Team player with initiative, integrity, and a strong focus on customer service; appreciation for diversity and contributions of all stakeholders.
• Ability to work independently, follow instructions, prioritize multiple tasks, and handle responsibilities efficiently in a fast-paced environment.
• Meticulous attention to detail and sense of urgency in handling food, beverages, dishware, and service equipment safely.

Additional Information

We appreciate all applications; however, only shortlisted candidates will be contacted. Phone inquiries are not accepted. Priority consideration will be given to members of the Tsuut'ina Nation community.