Branch Manager

About the Role

As a Branch Manager at Velnesi located in Dhanbad, Jharkhand, you will spearhead the overall management of the branch with a focus on sales growth, team leadership, and operational efficiency. This role demands versatility to handle marketing, client relations, and administrative tasks to ensure the branch delivers on its wellness, slimming, and skin care services with excellence.

Key Responsibilities

• Meet and exceed daily, weekly, and monthly sales targets through proactive lead generation via calls, referrals, walk-ins, and local marketing efforts.
• Convert customer inquiries into appointment bookings and paying clients, actively promoting Velnesi's range of slimming, skin treatment, body contouring, and wellness packages.
• Oversee daily branch operations ensuring smooth workflows, maintain attendance and staff schedules, and keep accurate appointment records and reports.
• Maintain equipment functionality, proper hygiene standards, and treatment room cleanliness, whilst managing inventory and ensuring availability of consumables and products.
• Lead a diverse team of therapists, dieticians, counsellors, and sales professionals by assigning responsibilities, monitoring performance, and promoting discipline, teamwork, and adherence to service protocols.
• Drive excellent client experience by managing relationships, addressing complaints professionally, ensuring follow-ups, repeat visits, renewals, and confidentiality of client records.
• Implement local marketing campaigns, develop partnerships with community and businesses, encourage client referrals, and monitor competitor activities to identify growth opportunities.
• Prepare and submit daily sales, lead and collection reports, monthly performance reviews, and forecasts while managing expenses and operational efficiencies in coordination with Head Office departments.