Branch Manager - Jeddah

Job Overview

The Branch Manager will lead the branch operations to achieve sales and budget objectives, deliver exceptional customer service, and cultivate a motivating and supportive work environment for team development. Ensuring full compliance with operational and credit policies is also a key responsibility.

Core Responsibilities

• Ensure each department within the branch is appropriately staffed.
• Oversee selection and recruitment of sales personnel for the branch.
• Complete performance appraisals with input from segment Area Manager and submit to Head of Branches for HR processing.
• Maintain visible presence and accessibility to both customers and staff.
• Ensure branch operations run efficiently and effectively at all times.
• Maintain excellent customer service standards and address any complaints promptly within defined turnaround times.
• Implement bank transformation initiatives such as the LEAP program, including customer-focused programs and new role deployments.
• Execute Personal Banking sales campaigns, promoting targeted products and refining customer engagement approaches.
• Develop new sales strategies to attract business leveraging personal networks and the branch sales team.
• Monitor branch performance by leading daily retail sales meetings and weekly service and full branch meetings to meet key performance indicators (KPIs) by customer segment.
• Provide direct coaching, mentoring, and support to all branch staff.
• Identify and address training needs in sales techniques, banking products, and system usage.
• Maintain satisfactory compliance with internal controls, credit assessments, Central Bank of Oman (CBO) examinations, and audits conducted both internally and externally.
• Manage incident reporting effectively.
• Support elite customer relationship management and coordinate with Elite/DS/HO teams.
• Review audit and compliance reports regularly, ensuring corrective actions are implemented and prevent recurring issues.
• Ensure staff attendance and punctuality.
• Distribute and prioritize tasks fairly among departments to avoid pending work.
• Review and approve Key Risk Indicators (KRI) monthly within the Risk Control Self-Assessment (RCSA) system.
• Conduct surprise monthly cash counts and checks on cash handling, teller operations, vault, ATM/CDM, and other branch affairs.
• Collaborate with Head of Branches to set and allocate annual sales targets to sales personnel and develop new business sources.
• Respond promptly to queries from external banks and internal customers requiring necessary actions.

Qualifications and Experience

• Bachelor’s degree in any field is mandatory.
• Extensive experience in credit operations and customer service within retail banking environments.
• Strong understanding of financial and banking products and services.
• Demonstrated ability to manage culturally diverse teams and cross-border operations.
• Familiarity with banking regulations and systems in Saudi Arabia.
• Minimum ten years of relevant banking experience, including at least five years in progressively senior managerial roles within branch networks.