Branch Manager

About the Role

My Retail Career is collaborating with a respected New Zealand fashion retail brand to hire an experienced Store Manager for their Sylvia Park outlet in Auckland. This well-established retailer is recognized for offering quality products, outstanding customer service, and a commitment to employee development. The role offers an exciting chance for a commercially-minded retail leader who excels at building high-performing teams, driving sales, and creating memorable in-store experiences.

Key Responsibilities

• Lead, mentor, and develop the store team to meet sales targets and individual performance objectives.
• Enhance store sales results by managing KPIs, engaging customers, and making strategic commercial decisions.
• Ensure exceptional customer service to foster strong relationships and customer loyalty.
• Oversee daily store operations such as staff scheduling, inventory control, visual merchandising, and loss prevention.
• Cultivate a positive, accountable, and results-driven team culture.
• Identify growth opportunities to boost store performance and maximize sales outcomes.
• Collaborate closely with regional leadership to achieve business goals and uphold brand standards.

Qualifications and Experience

• Demonstrated experience managing fashion retail stores or similar customer-centric retail settings.
• Proven record of managing sales performance and successfully achieving KPIs.
• Strong leadership capabilities with the ability to coach, inspire, and grow team members.
• Commercial acumen with a thorough understanding of retail business drivers.
• Excellent communication skills and aptitude for building relationships.
• Hands-on leadership approach, comfortable leading from the sales floor.
• Effective organizational skills to manage multiple priorities in a dynamic retail environment.
• Passionate about delivering superior customer experiences.

Additional Information

This role provides the potential for career progression beyond managing a single store, including opportunities for multi-store or cluster management roles within the company. Successful candidates will join a business culture that values strong performance, leadership, and professional growth.