BPO Telecaller

Role Overview

We are seeking a motivated BPO Telecaller to join our team, primarily responsible for making outbound calls to Canadian and other international business prospects. This position involves following scripted dialogues and adhering to campaign standards to present broadband solutions tailored to customer needs.

Key Duties

• Initiate outbound calls to potential clients in Canada and other international markets, employing provided call scripts and campaign procedures.
• Identify and qualify leads, determine decision-makers, uncover client challenges, and suggest suitable broadband products.
• Manage objections skillfully, secure appointments or necessary approvals, and close sales or arrange for follow-up calls.
• Document call details, results, and customer information accurately using CRM software.
• Liaise with installation, billing, and technical departments to ensure seamless customer service delivery.
• Achieve or surpass daily and weekly sales and activity targets while maintaining quality and compliance.

Candidate Profile

• Proficient verbal English communication with clear dialing etiquette.
• Willingness to work night shifts from 7:00 PM to 5:00 AM.
• Sales-driven with confidence in handling objections and closing deals.
• Minimum educational requirement: Higher Secondary Certificate (12th grade) or equivalent.
• Open to freshers who possess strong communication skills; prior outbound B2B sales/telemarketing experience is advantageous.
• Able to follow scripts closely while adjusting speech for professional and courteous Canadian business conversations.
• Basic computer proficiency and familiarity with CRM platforms are beneficial.