BPO Telecaller

Job Overview

We are seeking a dedicated Telecaller to join our team at Homeocare International in Chennai. This role involves engaging with patients by phone, providing information about services, and supporting daily clinic operations.

Key Responsibilities

• Warmly greet patients before and after phone interactions.
• Respond to customer inquiries and deliver accurate service information.
• Assist in daily functions of the clinic to ensure smooth operations.
• Handle patient queries over calls and successfully convert inquiries into appointments, including first-encounter (FE) and referrals.
• Schedule appointments diligently, maintaining a courteous tone with patients at all times.
• Provide timely and essential information as requested by patients.
• Collect referrals from existing patients to support clinic growth.
• Manage and maintain patient appointment records and data meticulously.
• Conduct follow-ups on missed appointments to optimize attendance.
• Engage in cold calling of existing databases to maximize capacity utilization.
• Collaborate with doctors and Customer Relationship Officers (CROs) regarding plan of treatment (POT).
• Work independently and prioritize multiple requests efficiently based on urgency.

Skills and Requirements

• Excellent communication skills with a patient and polite telephone manner.
• Ability to manage and prioritize multiple tasks effectively.
• Familiarity with appointment scheduling and data maintenance.
• Competence in cold calling and customer engagement techniques.
• Ability to coordinate with medical staff and CROs professionally.

Remuneration

The position offers a monthly salary ranging from 12,000 to 16,000 INR.