Billing Specialist - Client Support

About the Role

This role is a key part of the Business-to-Business Sales Team, focused on managing billing and client support for PrepayPower and Yuno Group. The successful candidate will ensure precise and timely billing practices, maintain strong client relationships regarding billing matters, and support revenue collection and associated reporting.

Primary Responsibilities

• Coordinate all billing processes in collaboration with the Revenue and Specialist Billing teams.
• Lead debt collection efforts by engaging clients proactively and following up on payments, escalating issues as necessary.
• Serve as the main contact for clients on billing inquiries, account reviews, and updates to their portfolio.
• Ensure the accuracy of billing calculations and oversee the finalization of customer invoices.
• Generate and distribute regular, detailed consumption reports for client portfolios to facilitate client review.
• Maintain the Master Billing Register and effectively manage tariff data.
• Analyze and resolve any billing discrepancies to guarantee accuracy.
• Work in partnership with internal teams and third-party contacts to settle billing concerns.
• Create and implement reporting tools to monitor billing processes and identify areas needing improvement.
• Lead internal projects aimed at enhancing billing efficiency.

Skills and Experience Required

• A results-focused approach with demonstrated ability to meet targets both independently and within a team setting.
• At least two years of experience in a comparable billing or utilities-related position.
• Direct experience in client-facing roles, comfortable managing account questions and conducting professional debt recovery communications.
• Proficient in Microsoft Excel and familiar with CRM software systems.
• Strong communication capabilities, alongside analytical and problem-solving skills.
• Highly motivated, capable of working autonomously with a methodical and organised style.

Benefits and Perks

• Competitive salary with an On-Target Earnings (OTE) up to 38,000.
• Private pension plan contributions via Zurich Life.
• Discounted group health insurance through Laya Healthcare.
• Employee Assistance Program facilitated by TELUS Health.
• Access to free online GP services through Webdoctor.ie.
• Opportunities for career advancement within a rapidly growing company with strong market standing.
• Collaborative and dynamic work environment.
• Ongoing training and development programs.
• Annual leave entitlement increases with length of service.
• Employee exclusive discounts and referral incentive scheme.
• Active corporate social responsibility, wellness initiatives, and social events.
• Additional benefits including TaxSaver travel tickets and Bike-to-Work scheme.

About PrepayPower

PrepayPower is Ireland's leading Pay-As-You-Go electricity and gas provider, offering customers transparent control over energy expenses through innovative apps. Since 2011, the company has disrupted conventional energy markets by focusing on customer empowerment without restrictive contract terms. Together with Yuno Energy, PrepayPower serves over 350,000 customers and is recognized for outstanding customer satisfaction.

Ranked as a top employer for seven consecutive years, the company fosters an inclusive workplace valuing diversity and equal opportunity. PrepayPower is part of the Yuno Group, a market leader in prepaid energy and broadband services.

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