Billing Officer

Position Overview

We are seeking a meticulous and numerically adept Billing Officer to join our Finance team. This role demands precision, inquisitiveness, and a team-oriented mindset, ideal for those who excel in a dynamic and supportive workplace, enjoy solving problems, and have previous experience in billing or commercial operations.

Company Values and Culture

Our organization values diversity and inclusion, promoting an environment where individuals can bring their authentic selves to work. As a certified B Corp, we uphold high standards for social and environmental responsibility and actively contribute to our community through various initiatives such as paid community service leave and sponsorships. Our core values emphasize excellence, bold thinking, honesty, kindness, and enjoyment in the workplace.

Benefits

• 26 weeks of paid parental leave available for both primary and secondary caregivers, supplementing government provisions
• Discounts on internet services up to $109 monthly
• 20% off on mobile services
• Flexible working options and comprehensive Employee Assistance Program (EAP)
• Discounts with major retailers such as Specsavers and HCF
• Regular recognition and rewards programs for employee contributions
• Professional development opportunities through internal training to support career progression
• Annual allowance for company-branded merchandise
• Access to the Fitness Passport program covering multiple gyms and pools nationwide

Required Qualifications and Skills

• Minimum two years of experience in a commercial or billing environment
• Familiarity with invoice formats, contract agreements, and billing methodologies
• Strong organizational and administrative abilities, with exceptional attention to detail and accuracy
• Proactive and capable of working both independently and collaboratively within a team
• Intermediate to advanced proficiency in Microsoft Excel
• Effective verbal and written communication skills
• Problem-solving aptitude with leadership-thinking capabilities
• Flexible and adaptable with a readiness to quickly learn new systems and processes

Key Responsibilities

• Accurately generate invoices and credit notes adhering to monthly deadlines
• Handle customer billing inquiries professionally and courteously
• Assist the Sales department with account reviews and provide relevant data insights
• Collaborate with the Billing Manager to review billing documentation, cancellations, and account adjustments
• Conduct thorough investigations of billing disputes and escalate issues when necessary
• Coordinate with cross-functional teams including Finance, Sales, Operations, and Customer Service to address billing concerns
• Ensure billing systems are maintained and data integrity is upheld across platforms
• Keep customer contact information current and precise
• Calculate contract termination fees and payout amounts accurately
• Perform additional related duties as assigned