Billing Officer

About Alaro City

Alaro City represents a joint initiative between Rendeavour, Africa's largest new city and industrial park developer, and the Lagos State Government. It stands as one of Nigeria's rapidly advancing urban and real estate ventures, encompassing 2,000 hectares designed for a comprehensive mix of offices, logistics, residential areas, schools, healthcare centers, hotels, entertainment spots, and 150 hectares dedicated to parks and open spaces.

Located in the North West Quadrant of the Lekki Free Zone and accessible via the Lekki-Epe Expressway, Alaro City offers excellent connectivity to Lagos and other Nigerian regions. It provides a secure and dependable environment for businesses and residents alike, with notable investments from renowned companies like BUA Group, CAT (Mantrac), Ariel Foods, Kenol, SANA Group, and international real estate stakeholders. The city's proximity to the future Lagos international airport and the country’s largest deep sea port further amplifies its strategic advantage.

The team driving Alaro City consists of versatile experts committed to enhancing Africa's urban development.

Job Summary

The Billing Officer manages the precise handling of customer accounts related to electricity, water, and fiber internet utility services. Responsibilities include timely meter data processing, billing issuance, account management, payment tracking, service activation, and maintaining excellent data accuracy and customer service standards.

Core Responsibilities

• Produce accurate monthly bills for all utility sectors—Electricity, Water and Sewerage, Internet, and Gas—utilizing ecWIN7 and Sage 300 software.
• Act as the primary contact for Alaro Utilities customers, managing complaints and inquiries efficiently.
• Perform timely and precise daily and weekly nominations of gas volumes.
• Oversee the comprehensive gas shipping operations and reconcile gas volume data.
• Handle billing adjustments, credits, and corrections in line with authorization.
• Identify metering inconsistencies promptly and escalate as necessary.
• Review and process new customer applications across all utilities.
• Create and maintain detailed customer profiles, including contact information, tariffs, and service status.
• Monitor payments received through designated channels and pursue overdue accounts actively.
• Provide account statements to customers upon request.
• Reconcile billing data with payment receipts to ensure accuracy.
• Compile monthly billing performance analyses and reports.
• Maintain an updated scheduling system for all utility customers.

Qualifications and Experience

• Bachelor’s degree in Accounting, Finance, Business Administration, Economics, Engineering, or related disciplines.
• At least 3 years of practical experience in billing roles, preferably within utility organizations.

Technical Expertise

• Proficiency with ERP systems such as Sage 300 or equivalents.
• Advanced capabilities in Microsoft Excel for comprehensive data analysis and reporting tasks.
• Strong numerical aptitude combined with analytical skills.
• Knowledge of the Nigerian Gas Network Code (NGNC) and operational familiarity.
• Competence in reconciling billing and payments accurately.
• Good understanding of utility metering and billing cycles.

Core Competencies

• Commitment to delivering excellent customer satisfaction.
• Understanding of energy billing and balancing principles.
• Adaptability to the evolving needs of a start-up-like operational environment.
• Meticulous and comprehensive approach to operational tasks.