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- 2 days ago
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Job description
About OpenText
OpenText stands as a global frontrunner in information management, driven by innovation, imagination, and collaboration as core pillars of its corporate culture. Joining the team means collaborating with top-tier companies, addressing complex challenges, and contributing to initiatives that define the landscape of digital transformation.
Positioned at the forefront of AI integration, OpenText leverages artificial intelligence to spark innovation, revolutionize workflows, and empower knowledge workers digitally. The company seeks talented professionals who complement AI's capabilities to help shape the future of information management.
Your Role and Impact
Under the supervision of the Billing Operations Manager, the Billing Coordinator occupies a central role in guaranteeing billing precision. This role demands strong client service orientation, problem-solving aptitude, and the ability to partner effectively with Sales teams, Billing Specialists, and other stakeholders to ensure seamless order processing alongside billing activities that align with billing key performance indicators and internal standards. Enthusiasm for continuous improvement and adaptability to changes, especially with integrated systems, are essential to deliver on the organization's billing objectives.
Main Responsibilities
- Execute order processing and finalize invoicing accurately to achieve or surpass billing objectives, interpreting intricate legal contracts and verifying purchase orders comply with order criteria.
- Ensure all revenue recognition standards are fulfilled to allow official order booking.
- Diagnose and resolve challenges related to order management and billing to facilitate meeting cash collection goals.
- Manage queries from internal clients and stakeholders regarding billing workflows, internal controls, and company policies efficiently.
- Adhere rigorously to internal controls and policies governing order processing and billing to safeguard OpenText’s reputation.
- Contribute to ongoing improvement initiatives by voicing insights and supporting process automation targets.
- Undertake additional duties as necessary to uphold billing excellence within the department.
Qualifications and Requirements
- Several years of experience in relevant roles, preferably with global billing exposure in software services or high technology sectors, or equivalent educational background.
- Proficient use of billing systems as well as Microsoft Office suite.
- Experience with SAP and Salesforce is considered advantageous.
- Familiarity with reviewing legal contracts is an asset.
- Strong verbal and written communication skills to convey information clearly and logically.
- Multilingual abilities are desirable and considered beneficial.
- Demonstrated flexibility and eagerness to learn, embracing change to incorporate best billing practices effectively.
Additional Information
OpenText promotes a culture of trust, accountability, and high standards across its global community. The company is dedicated to fostering an inclusive work environment beyond legal requirements through its Employment Equity and Diversity Policy. This environment embraces diversity regardless of culture, origin, gender, sexual orientation, age, disability, or other characteristics protected by law.
Applicants requiring accommodations during recruitment due to disabilities are encouraged to reach out for support, promoting a collaborative and supportive workplace aimed at encouraging innovation and personal growth.