Bellhop

About Us

CapitaLand Group is one of the largest diversified real estate groups in Asia, headquartered in Singapore. Its portfolio centers on real estate investment management and development operations across 270 cities in 45 countries.

Job Description and Responsibilities

• Warmly greet guests to create a positive first impression.
• Provide assistance with guests' luggage during check-in and check-out, ensuring it is transported and stored safely.
• Offer detailed information and personalized recommendations about hotel amenities and nearby attractions.
• Respond to guest inquiries and arrange transportation or reservation services as needed.
• Effectively handle special guest requests and maintain an organized luggage storage area.
• Maintain cleanliness and orderliness in the lobby area, replenishing supplies when necessary.
• Escort guests to their rooms, showcase room amenities, and explain emergency procedures.
• Liaise with various hotel departments to ensure a seamless guest experience.
• Communicate guest requests promptly to relevant staff and oversee security measures.
• Possess physical ability to lift heavy items and work outdoors in different weather conditions.
• Deliver exceptional customer service by anticipating guests' needs and maintaining a professional demeanor and appearance.
• Assist with package delivery and perform other assigned duties.

Benefits

• Flexible benefit options including comprehensive medical coverage for employees and their families.
• Opportunities for training and professional development.
• Discounted accommodation rates at Ascott serviced residences.
• Active encouragement of staff participation in volunteer activities.
• Wellness programs to support employee health and well-being.

Equal Opportunity Employment

CapitaLand is committed to fair employment practices, recruiting based on merit and alignment with corporate values. The company fosters an inclusive workplace free from discrimination based on race, gender, age, religion, or nationality. Only shortlisted candidates will be contacted.