Bell Captain

Job Location

Banana Island Resort Doha By Anantara, Doha, Qatar

About the Employer

Minor Hotels is a global hotel owner, operator, and investor managing a varied portfolio of over 530 properties designed to cater to the diverse needs of travelers worldwide. Operating across more than 50 countries including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America, their brands include Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow, and TIVOLI.

Role Overview

The Bell Captain leads and oversees all activities at the bell desk, ensuring seamless management of luggage handling, guest assistance, and transport coordination. This role is pivotal in delivering outstanding guest services while training and guiding the bell team to maintain the hotel's service standards.

Key Duties

• Oversee daily operations of the bell desk and porter staff.
• Ensure quick and polite handling of guests’ luggage during arrivals, departures, and room transfers.
• Greet guests warmly and provide useful information about hotel amenities and local sights.
• Arrange guest transportation services, including taxis, airport transfers, and valet as applicable.
• Keep precise documentation of luggage movements and guest service requests.
• Manage recruitment, training, scheduling, and supervision of the bell team to ensure exceptional service delivery.
• Uphold team grooming, punctuality, and professionalism standards.
• Address guest complaints effectively, escalating issues as needed.
• Liaise closely with Front Desk, Concierge, Housekeeping, and Security departments for smooth operations.
• Guarantee the safety and security of guest belongings at all times.

Candidate Requirements

• Completion of high school or equivalent; hospitality qualifications preferred.
• Between 2 and 3 years of relevant experience in a comparable hotel position.
• Proven leadership skills and effective team management capability.
• Strong communication and interpersonal skills.
• Commitment to guest satisfaction with solid problem-solving skills.
• Familiarity with the local area's attractions is an advantage.
• Ability to work flexible schedules including weekends and public holidays.