Barista

About SO/ Uptown Dubai

SO/ represents a distinguished collection of hotels inspired by the fashion world. Launching globally in 2011, SO/ has become synonymous with innovative luxury through its avant-garde design and creative hospitality approach.

Role Overview

We are looking for a motivated and meticulous Barista to join our vibrant team in Dubai. Reporting directly to the Coffee Shop Supervisor, the Barista will serve as the core of our café operations, ensuring premium service while preparing exceptional specialty beverages. This is an exceptional opportunity to demonstrate a passion for coffee and hospitality in a dynamic, fast-paced setting where your efforts directly enhance guest satisfaction.

Key Responsibilities

• Provide friendly, professional, and engaging customer service that fosters a welcoming environment, encouraging guests to return.
• Craft and sell specialty coffee beverages such as espresso, cappuccino, latte, cold brews, and specialty teas following exact recipes and preparation methods.
• Process customer orders accurately and promptly, ensuring each drink meets quality standards.
• Respond enthusiastically to customer inquiries, offering personalized beverage recommendations tailored to individual tastes.
• Manage inventory by restocking coffee beans, replenishing brewing supplies, and ensuring sufficient stock of baked goods.
• Operate and maintain coffee machinery according to guidelines, performing minor troubleshooting and preventative maintenance, and coordinating repairs when necessary.
• Uphold a safe, sanitary, and healthy work environment by adhering to UAE-specific health, safety, and food hygiene protocols.
• Enhance service quality by analyzing current procedures, assessing outcomes, and suggesting innovative process improvements.
• Keep the coffee bar and café areas orderly and visually appealing at all times.
• Expand coffee knowledge through ongoing training and staying current on industry trends.
• Improve the café’s reputation by taking ownership of customer needs and seeking opportunities to add value throughout guest interactions.
• Maintain composure and efficiency during busy service periods.
• Incorporate sustainability practices into daily operational activities.
• Perform additional tasks as assigned by management.

Qualifications and Skills

• Strong interpersonal and English communication skills to engage customers effectively.
• Excellent problem-solving skills with the ability to manage difficult situations professionally and empathetically.
• Reliable, punctual, and responsible with a consistent attendance history.
• Detail-oriented approach to beverage preparation and presentation ensuring high quality.
• Professional appearance and conduct reflecting brand standards.
• Experience in retail or food and beverage services is an advantage.
• Ability to work efficiently under pressure during peak periods without compromising quality.
• Knowledge of espresso machines, coffee equipment usage, and basic troubleshooting techniques.
• Understanding of coffee bean types, flavor characteristics, and brewing methods.
• Familiar with cash handling and POS system operations.
• Certified in or willing to obtain food safety and hygiene certification as per UAE regulations.
• Physical capability to stand for long durations and perform repetitive tasks.
• Skilled in multitasking and managing priorities in fast-paced environments.
• Minimum education level: High school diploma or equivalent.
• Ability to collaborate effectively within a team setting.
• Flexible availability to work various shifts, including mornings, afternoons, and weekends.