Barback

About the Role

As a vital part of the Food and Beverage team at The London EDITION, the Barback supports bartenders and enhances guest experiences by maintaining a clean and well-stocked bar environment. This entry-level role entails actively assisting bartenders before and during service, ensuring availability of products and equipment, and collaborating for continuous improvement in delivering five-star luxury service.

Key Responsibilities

• Promptly report any work-related injuries to supervisors.
• Follow all safety and security policies to maintain a safe and clean work area.
• Use appropriate personal protective equipment and proper lifting techniques to prevent injury.
• Identify and address unsafe conditions or processes, reporting as needed.
• Adhere to guidelines for storage and operation of tools, equipment, and machines.
• Be vigilant of unauthorized persons on the premises and adhere to emergency procedures including evacuations and medical situations.
• Ensure personal appearance and uniform standards meet company policies.
• Maintain confidentiality and protect company assets.
• Welcome guests warmly, addressing their needs with professionalism and courtesy.
• Assist guests with disabilities appropriately according to guidelines.
• Maintain clear and professional communication with guests and team members.
• Support and collaborate respectfully with colleagues for common goals.
• Comply with all quality assurance standards and service expectations.
• Perform physical tasks such as standing for extended periods and moving objects up to 25 pounds safely.
• Follow proper alcohol serving protocols including certifications like TIPs and CARE.
• Maintain cleanliness of the bar and surrounding areas, practicing continuous cleaning.
• Assist other departments as needed to deliver outstanding guest service.
• Secure all alcoholic beverages and equipment during closing procedures.
• Handle cash and banking duties accurately, following property-specific security measures.
• Open and serve wine and champagne ensuring guest satisfaction.
• Prepare drinks to standard recipes and maintain bar equipment.
• Manage stock, including ice, glassware, and garnishes, ensuring no shortages during service.

Qualifications and Experience

• Minimum of a high school diploma or G.E.D. equivalent.
• At least one year of related experience in a similar role.
• No prior supervisory experience required.

Critical Competencies

• Strong customer service orientation and teamwork skills.
• Effective interpersonal and communication capabilities.
• Ability to adapt, handle stress, and demonstrate initiative.
• Excellent presentation and a positive attitude.
• Solid understanding of liquor regulations, beverage knowledge, and drink preparation techniques.

Additional Information

Position is full-time and onsite at 10 Berners Street, London W1T 3NP. Pay rate is £12.71 per hour, plus an annual tronc of £3,520 and additional service charges. The role is within a non-management capacity. The employer values diversity and inclusion, providing equal opportunity for all candidates including those with disabilities or protected statuses. Joining EDITION Hotels offers a unique blend of boutique luxury, global reach, and innovative hospitality experience.