Banking Consultant

About ANZ

At ANZ, our mission is to foster thriving communities and individuals by enhancing the financial wellbeing and sustainability of millions of customers.

Role Overview

This position predominantly operates within branch locations, focusing on delivering an outstanding customer banking experience. You will assist customers through their complete financial journeys, handling transaction activities, engaging in needs-based discussions, and educating clients about available financial products and digital solutions. The role requires sufficient qualifications to process transactions and deliver appropriate product solutions. Providing excellent customer service is crucial to encourage customers' loyalty and advocacy for ANZ.

Work Environment

Banking is evolving rapidly, and so are we, offering our employees opportunities for growth, learning, and new challenges. The role is permanent and full-time, based in Penrith, NSW, requiring a 40-hour workweek. Rostered Saturday shifts may be necessary depending on branch hours and customer demand.

Key Responsibilities

• Deliver seamless branch experiences by addressing all aspects of customers' banking needs, including transactions, consultations on financial needs, and digital education.
• Collaborate with team members, act as an exemplar, and provide peer coaching to elevate customer experience.
• Drive increased customer interaction and satisfaction, creating notable value for clients.
• Engage actively in bank programs and initiatives.
• Adhere to risk management by understanding customer profiles.
• Maintain compliance with ANZ policies and branch procedures.

Qualifications and Personal Attributes

• Strong customer service orientation; retail experience is beneficial.
• Familiarity with and enthusiasm for technology usage, especially digital banking channels.
• Capability to manage multiple tasks and adapt to change and uncertainty.
• Teamwork and collaboration skills.
• Knowledge of compliance requirements.
• Excellent communication and interpersonal skills.

Possession of all listed skills is not mandatory; a growth mindset is valued highly at ANZ.

Why Join ANZ?

Joining ANZ means impactful work that helps communities flourish. You'll have ample resources, development avenues, and support that empower you to advance your career. We embrace workplace diversity and offer flexible work arrangements to accommodate our employees’ needs. Benefits include health and wellness programs, discounts across ANZ services, and a culture celebrating diverse backgrounds. We welcome applicants from all backgrounds and provide support for those requiring adjustments during recruitment or employment.

Additional Information

This full-time position involves a standard 40-hour week with potential Saturday shifts based on branch needs. The role is located in Penrith, NSW. The recruitment process welcomes candidates to disclose any accessibility needs or adjustments. The closing date for applications is 13th October 2026, 11:59 PM (Melbourne time).