Back Office Executive

Overview

We are seeking a Back Office Executive to manage customer communication and administrative tasks efficiently at our Ahmedabad office. The role involves engaging with potential and existing clients, maintaining organized records, and supporting the sales and office teams through effective coordination and data management.

Key Responsibilities

• Initiate contact with prospective customers and leads via WhatsApp and phone calls.
• Conduct follow-ups with new enquiries as well as returning customers to foster engagement.
• Clarify customer needs and deliver basic information regarding products or services.
• Record and manage customer and contact information accurately using Excel and company databases.
• Generate and dispatch quotations and other relevant documentation as requested.
• Consistently track and follow up on outstanding enquiries and quotations.
• Collaborate closely with sales and office departments to ensure seamless operations.
• Manage routine back-office responsibilities including data entry tasks efficiently.
• Maintain detailed logs of calls, enquiries, and follow-up activities for reporting purposes.

Candidate Requirements

• Ability to communicate effectively through phone and digital messaging platforms.
• Proficient in organizing and maintaining data records, preferably using Microsoft Excel.
• Detail-oriented with good follow-up skills to ensure thorough customer engagement.
• Capable of multitasking and coordinating within a team environment.