Back Office Executive / Customer Support Specialist (USA Process)

Role Overview

We are seeking a Back Office Executive/Customer Service Executive to act as the initial contact point for customers within our USA Process. This role involves assisting customers through various communication channels including email, live chats, and social media. You will play a key role in resolving inquiries and problems while ensuring customer satisfaction remains high.

Key Duties and Responsibilities

• Handle customer queries and complaints by providing timely and effective solutions.
• Engage with customers across email, live chat, and social media platforms.
• Collaborate closely with internal teams to escalate and address complex customer issues.
• Maintain a positive and helpful communication style to enhance customer experience.

Requirements and Qualifications

• Successfully passed Higher Secondary Certificate (HSC) or equivalent.
• Proficient verbal and written communication skills in English.
• Basic computer literacy with knowledge of MS Office Suite, especially Excel.
• Understanding of social media platforms and relevant tools.
• Open to fresh graduates and those with no prior experience.

Additional Information

• This role involves night shifts with timings either from 7:00 PM to 4:00 AM or 10:00 PM to 7:00 AM.
• Compensation ranges between INR 20,000 to INR 25,000 monthly.