Back Office Executive

Overview

ARM Pearl Beauty seeks a diligent and systematic Back Office and E-commerce Operations Executive based in Hyderabad, Andhra Pradesh. This role involves managing everyday order processing duties across multiple platforms including the company's website, Amazon, Flipkart, and offline channels.

Key Responsibilities

• Handle order processing from website, Amazon, Flipkart, and offline sources promptly and efficiently.
• Download and organize invoices and shipping labels for dispatch activities.
• Plan and schedule orders for shipment, coordinating effectively with the packing team.
• Verify all orders before dispatch to ensure accuracy.
• Manage handover of packages to shipping or courier services.
• Process incoming parcels and returns, updating system records accordingly.
• Maintain accurate and up-to-date order and dispatch statuses in Excel or Google Sheets.
• Keep meticulous records of pending, dispatched, and returned orders.
• Support inventory monitoring and stock data management tasks.
• Operate various e-commerce portals such as Amazon Seller Central and Flipkart Seller Hub for processing orders.
• Collaborate with courier and logistics partners when necessary to ensure timely deliveries.

Skills and Competencies

• Proficiency in back office and e-commerce operational processes.
• Strong data entry and management skills using MS Excel and Google Sheets.
• Comfortable with computer systems and order management software.
• Knowledge of order processing, inventory management, invoicing, and dispatch documentation.
• Experience working with Amazon Seller Central and Flipkart Seller Hub platforms.
• Logistics and courier coordination capabilities.
• Ability to generate invoices and maintain comprehensive MIS reports.