Back Office Assistant

Company Overview

Merak – The Cake Shop, located in Rabale, Navi Mumbai, is seeking a Back Office Assistant to support various administrative and customer service functions.

Role Overview

This dual-role position involves assisting HR, Accounts, and Administration departments while managing telecalling duties to handle customer inquiries related to bakery products.

Key Responsibilities

• Support HR, Accounts, and Admin teams in daily office tasks such as documentation, filing, printing, scanning, and data entry.
• Maintain organized office records and manage important documents efficiently.
• Liaise with factory personnel and management to facilitate routine administrative operations.
• Oversee office supply inventory and ensure a well-kept work environment.
• Attend to incoming and outgoing calls, providing information about cakes, bakery items, prices, and orders.
• Follow up on online orders and inquiries from platforms like Swiggy and Zomato.
• Coordinate with outlets to track order statuses, stock availability, and address customer needs.
• Keep detailed daily records of calls and inquiry follow-ups.
• Maintain professional communication standards and ensure timely issue resolution.

Candidate Requirements

• Minimum qualification: completion of 12th grade or a graduate degree.
• Open to both freshers and candidates with experience.
• Basic proficiency in MS Excel and Google Sheets.
• Effective communication skills in Hindi, Marathi, and fundamental English.
• Basic computer literacy and ability to coordinate tasks.
• Traits required include responsibility, punctuality, organization, and eagerness to learn.

Additional Information

Working Hours: 9:00 AM to 6:00 PM.
Salary: Ranges between ₹12,000 to ₹20,000 monthly depending on experience.
Contact: Interested applicants may reach out to HR at 8976954670.