B2B Sales Support Executive

About TerrExcel DMC

Situated in Rajendra Place, Delhi, TerrExcel DMC is a B2B destination management company founded in 2022. They specialize in providing comprehensive travel solutions across various popular destinations such as Singapore, Malaysia, Thailand, Bali, and Dubai, catering primarily to travel agents throughout India.

Role Overview

This position involves managing B2B quotations and performing diligent follow-ups to convert travel agent inquiries into bookings. Responsibilities include preparing detailed line-item quotes covering hotels, transfers, attractions, and full packages, as well as promptly responding to queries and maintaining organized tracking systems.

Key Responsibilities

• Create precise, itemized quotes in response to agent inquiries involving multiple travel components.
• Respond to B2B communications via email and WhatsApp within established deadlines.
• Conduct methodical follow-ups to maximize conversion rates of open quotations into confirmed sales.
• Liaise directly with the company founder for information on pricing, availability, and specific client requests.
• Maintain accurate enquiry tracking and records of conversion activities.

Candidate Requirements

• Between 1 to 3 years of professional experience in destination management companies, tour operators, or travel agencies handling quotations, sales, or operational responsibilities.
• Excellent written communication skills in English and Hindi, with an emphasis on professionalism in email correspondence.
• Competent in using MS Outlook, Excel, and Word; highly organized and capable of meeting deadlines.
• Preferred knowledge of travel destinations including Singapore, Malaysia, Thailand, Bali, or Dubai.
• Requires the ability to manage a fast-paced environment with up to 20 daily inquiries and tight turnaround times.