Associate / Executive - Direct Sales Tele-calling

Role Overview

This role involves engaging in direct tele-sales activities at Big Daddy Chain of Casinos and Golden Globe Hotels Pvt. Ltd. The primary function is to generate sales leads and convert these into confirmed bookings or sales through outbound and inbound calling. Candidates will promote company products and services under supervision and are expected to maintain high quality in communication and customer engagement.

Associate Level Responsibilities

• Perform outbound calls targeting potential customers using supplied leads for sales conversions.
• Manage inbound inquiries by delivering detailed and precise information regarding available products, service packages, prices, promotions, and terms.
• Strictly follow sales scripts and ensure compliance with communication and regulatory guidelines.
• Maintain accurate customer records, call results, and follow-up statuses within the CRM system.
• Consistently meet or exceed assigned daily and weekly call volume and conversion goals.
• Collaborate with team leads on escalated or complex customer matters.
• Conduct follow-ups with engaged leads and prior prospects to maximize sales opportunities.
• Uphold professional conduct, courteous manners, and in-depth product knowledge throughout calls.
• Respect telecommunication regulations including Do Not Disturb (DND) policies.

Executive Level Responsibilities

• Independently oversee tele-sales functions including lead generation, customer follow-up, and closing sales.
• Manage a larger volume and higher-value leads, applying authorized negotiation tactics on pricing and packages.
• Establish and sustain relationships with repeat clients, agents, and corporate contacts.
• Coach and mentor associates in sales presentations, objection handling, and system use.
• Monitor and provide feedback on call quality with the aim to improve conversion metrics.
• Analyze data related to calls and leads to refine sales strategies.
• Coordinate with marketing teams for lead generation and with operations for booking confirmations.
• Provide timely, accurate sales reports including pipeline and forecast data.
• Address customer complaints escalated to this level, ensuring superior service delivery.
• Ensure strict adherence to telecalling compliance, including DND and data privacy norms.

Candidate Requirements

• Minimum education: Graduate in any discipline.
• Fresh graduates are welcome; preference for candidates with telecalling, BPO, or sales experience.
• Fluent verbal communication in English and/or Hindi; regional languages considered a plus.
• Basic computer proficiency including CRM systems, MS Office, and Excel.
• Confident, persuasive, with a strong drive to achieve targets.
• For Executive position, 1-3 years of tele-sales or telecalling experience is desirable.
• Strong written and verbal communication skills and negotiation capabilities for Executive role.

Skill Development and Application

• Learn tele-sales pitching and techniques for overcoming objections.
• Develop CRM and lead management expertise.
• Gain in-depth product and pricing knowledge.
• Master call quality, tone control, and compliance requirements.
• Sharpen sales negotiation and closing tactics (for Executive level).
• Engage in team coaching, call quality oversight, and data analytics (Executive level).
• Coordinate cross-functionally with marketing and operational teams to optimize sales pipeline.

Work Environment

• Work is office-based with fixed or rotational shifts in alignment with business hours.
• Expect long periods engaged on calls in a target and metrics-driven setting.
• Regular performance evaluations and opportunities for advancement based on achievement.

Career Progression

• Associate may advance to Direct Sales Executive based on performance.
• Executives demonstrating exceptional results may progress to Team Lead or Assistant Manager roles within Direct Sales.