Associate, Game Operations

Role Overview

As a Game Operations Associate, you will oversee the simultaneous publishing and launching of various mini-games. Your responsibilities include crafting and maintaining launch schedules, optimizing operational workflows, and developing comprehensive release checklists to ensure seamless game deployments.

Core Responsibilities

• Manage multiple game launches concurrently, ensuring timely and coordinated releases.
• Develop and uphold launch timelines, operational procedures, and release documentation.
• Collaborate closely with developers, content creators, marketing teams, moderators, and other stakeholders to facilitate smooth operations.
• Design and implement live-operation strategies for each game, covering events, content updates, campaigns, and initiatives aimed at enhancing player engagement.
• Execute promotional campaigns utilizing in-game advertising, social media outreach, and community channels to maximize visibility.
• Foster and expand game communities by partnering with moderators to sustain active engagement and collect valuable player feedback.
• Track game metrics, analyze player behaviors, and monitor community sentiment to identify enhancement opportunities.
• Address launch challenges, manage operational risks, and promptly resolve escalations.
• Document operational best practices and continually refine publishing and live-op workflows.

Candidate Requirements

• A Bachelor's degree or higher in Business, Marketing, Engineering, or related disciplines.
• Passion and active interest in User-Generated Content (UGC) game communities is essential.
• Excellent communication abilities and skilled in managing diverse stakeholders.
• Strong capability in time management, prioritizing tasks, and meticulous attention to detail.
• Capacity to handle several games, deadlines, and marketing campaigns simultaneously.
• Proactive, flexible, and adept at formulating new processes from the ground up.
• Player-centric mindset with the aptitude to transform user feedback and performance data into actionable improvements.