Assistant Vice President - Vault Management

About QNB Group

Founded in 1964 as Qatar's pioneering Qatari-owned commercial bank, QNB Group has grown into the largest banking entity across the Middle East and Africa. Its subsidiaries and affiliates operate in over 31 countries spanning three continents, serving around 20 million clients through over 1,000 branches and a network of 4,300 ATMs. The bank enjoys top-tier credit ratings from Standard & Poor’s (A), Moody’s (Aa3), and Fitch (A+), and is recognized as the most valuable banking brand in the MEA region by Brand Finance Magazine. QNB is also known for extensive community support and sponsorships in education, sport, and social activities.

Job Objective

The role is charged with overseeing all aspects of Vault Management including process development, internal coordination, and external service provider collaboration. Key responsibilities cover domestic branch and VIP cash handling along with oversight of international branch cash flow involving exports and imports. The role requires strategic alignment with group-wide goals through optimized management of resources, cash movement monitoring, and arrangements of cash deliveries and collections for VIP clients.

Core Responsibilities

• Support the Vice President of Transaction Services in developing and tracking Key Performance Indicators (KPIs) to evaluate Vault Management effectiveness.
• Deploy and champion best practices and KPI frameworks specific to Vault Management.
• Establish and maintain procedures ensuring timely detection and resolution of cash shortages or losses during transit between branches and the Qatar Central Bank.
• Lead the department’s budgeting cycles and supervise budget adherence.
• Manage a team of no fewer than five direct and indirect reports, delegating authority responsibly and overseeing execution.
• Maintain sharp insight into financial and operational performance drivers of the bank.
• Guarantee efficient cash management services to internal customers, thereby enhancing satisfaction for external clients.
• Formulate and enforce Service Level Agreements (SLAs) with internal units to enhance turnaround times.
• Negotiate and administer contracts with third-party cash transport providers when applicable.
• Cultivate strong interdepartmental relationships to support group objectives.
• Ensure punctual cash transportation to offsite locations for uninterrupted cash availability.
• Supervise cash collection and delivery for corporate and HNW clients subscribing to these services.
• Oversee cash delivery processes related to ATM operations.
• Manage import and export of foreign currencies.
• Securely guard bank and corporate client documents as well as branch vault keys.
• Ensure compliance with internal controls, policies, Qatar Central Bank regulations, and legal standards related to cash transport; coordinate timely reporting and information submission.
• Prepare periodic management information system (MIS) reports for domestic payments, cash clearing, retail, and corporate operations for group management.
• Drive ongoing improvements to reduce operational costs and increase efficiency, communicating changes across involved teams promptly.
• Provide support to international branches and subsidiaries.

Requirements

• Bachelor’s degree in Marketing, Banking, Finance, Accounting, Economics, Business Administration, Information Technology, or a related field.
• Minimum of 10 years relevant experience, ideally in supervisory or managerial roles within a reputable international banking institution focused on cash vault functions.
• Proven expertise in high-standard cash processing utilizing cash counting machinery.
• Experience managing cash imports from domestic and international branches.
• Experience coordinating cash exports linked with branch operations.
• Competence in organizing cash delivery for ATM networks.

Application Documentation

• Resume or CV
• National ID card
• Passport
• Educational certification
• Additional documents as required