Assistant Vice President, Customer Platforms

About the Role

This position offers a compelling opportunity for an experienced professional to lead the development and continual enhancement of customer platforms, aiming to deliver exceptional user experiences and achieve operational excellence.

Key Responsibilities

• Define and steer the strategic direction and roadmap for customer platforms, ensuring alignment with business objectives.
• Create seamless interactions between self-service tools and assisted service channels to improve customer experience.
• Collaborate closely with IT and Data teams to integrate new functionalities and release them in live environments.
• Monitor platform performance through established metrics, utilizing analytics to drive ongoing improvements.
• Make prioritization decisions balancing customer value propositions with business results.
• Oversee vendor and partner relationships associated with platform management.
• Expand platform capabilities across multiple markets while customizing solutions to meet local demands.

Candidate Profile and Requirements

• Possess a Bachelor’s degree in Business or a related field.
• Have at least 8 years of experience owning platforms, with demonstrated success in customer experience transformation initiatives.
• Experience managing platforms throughout all phases: development, launch, and iterative enhancement.
• Strong analytical abilities to establish clear, actionable scopes in collaboration with design and engineering teams.
• Technical proficiency in APIs, system integrations, and cloud-based platform environments.
• Familiarity with the application of data analytics and artificial intelligence within customer-focused settings.
• Proven aptitude for influencing and aligning diverse stakeholders without direct line authority.

Additional Information

Interested applicants should submit their applications through the specified process. Only candidates shortlisted for the role will be contacted further. This vacancy is handled by Persol Singapore PTE LTD, EA License No.: 01C4394. By providing your personal data and CV, you consent to Persol Singapore PTE LTD and its affiliates collecting, using, and disclosing your data as outlined in their privacy policy.