Assistant Store Manager

About the Company

Our client is a rapidly expanding D2C brand specializing in Consumer Health and Wellness products. The company provides customized and holistic solutions for hair and scalp health by integrating principles from Ayurveda, Dermatology, and Nutrition.

Role Overview

The Assistant Store Manager will be responsible for managing comprehensive daily operations at various store locations in Bengaluru. This role includes overseeing the store’s opening and closing procedures, managing junior staff, inventory control, meeting sales targets, and communicating directly with senior management.

Responsibilities

• Manage all facets of daily store operations including appointment scheduling and maintaining visual merchandising standards.
• Lead and supervise junior sales staff, coordinate task assignments, and oversee shift scheduling.
• Control inventory by supervising stock reception, monitoring levels, and performing regular audits to avoid shortages or discrepancies.
• Collaborate with the sales team to track daily sales goals, optimize customer conversion, and manage follow-ups via WhatsApp and phone.
• Serve as the main interface between floor staff and senior leadership, providing timely KPI reports and operational updates.
• Ensure customers receive a high-quality, consultative experience and effectively resolve escalated complaints.

Candidate Criteria

• Must hold a graduate degree in any field.
• At least 3 years of relevant experience in retail management, customer service, hospitality, or aviation sectors.
• Capabilities in team management, inventory control, achieving sales targets, and coordinating daily operations.
• Fluent in English; proficiency in Kannada or another local language is advantageous.
• Willingness to work rotational shifts, including weekends and closing hours, with one rotational weekly off.