Assistant Store Manager

About Gelatissimo

Gelatissimo is a renowned international gelato brand that blends time-honored gelato crafting methods with contemporary flavors, utilizing fresh seasonal ingredients. Established in 2002 in Sydney's King Street, the brand swiftly expanded owing to strong word-of-mouth and an engaging in-store experience. Gelatissimo produces artisan gelato fresh daily, featuring options that cater to various dietary needs such as vegan-friendly, dairy-free, and gluten-free to ensure everyone can indulge.

Role Overview

Based in Sydney, NSW (Manly or Watsons Bay), the Assistant Store Manager is pivotal in supporting daily store activities. Responsibilities include overseeing team members, managing store opening and closing routines, and upholding product quality and visual presentation standards consistently. The role demands delivering superior customer service, handling customer inquiries and feedback, and embodying the Gelatissimo brand experience within the store.

Key Responsibilities

• Supervise daily store operations and team activities.
• Oversee opening and closing store procedures with accuracy.
• Ensure consistent product quality and appealing presentation standards.
• Manage customer service interactions, including queries and feedback.
• Support sales targets through effective merchandising and upselling strategies.
• Assist in stock management and cash handling processes.
• Provide training and coaching to staff members to enhance performance.
• Maintain store cleanliness and safety standards diligently.
• Coordinate staff rosters and prepare necessary reports as required.

Essential Qualifications and Skills

• Strong focus on customer satisfaction and delivering excellent service.
• Excellent interpersonal and communication abilities to engage both customers and team members effectively.
• Experience in store management or retail supervision with a grasp of basic operations and team leadership.
• Knowledge of retail loss prevention practices and meticulous attention to cash and stock control.
• Previous background in hospitality or food retail, preferably within food service or quick-service settings.
• Flexibility to work varied hours, including evenings, weekends, and public holidays as necessary.
• Capacity to lead by example, inspire team members, and foster a positive and inclusive workplace atmosphere.
• Basic competence with point-of-sale systems and standard office software for scheduling and reporting tasks.
• Commitment to maintaining food safety and hygiene standards according to relevant regulations.

Additional Information

Applicants will support Gelatissimo’s growing global presence and are invited to contribute to continuing the brand’s passion for flavor, creativity, and customer delight.