Assistant Store Manager - Full Time

About GameStop

GameStop is a global retailer specializing in video games, electronics, and gaming merchandise. Our goal is to provide customers with cutting-edge gaming products and an exceptional shopping experience. Whether a beginner or an avid gamer, we cater to everyone's gaming needs while advancing the industry's future.

Role Overview

The Assistant Store Manager supports the Store Manager by overseeing all aspects of store operations with minimal supervision. Utilizing GameStop’s buy, sell, trade, and reservation business model, you will foster a sales-driven culture and deliver outstanding customer service. Responsibilities also include supervising the team in the Store Manager's absence, maintaining an organized sales environment, and promoting product knowledge to increase guest loyalty and repeat visits.

Key Responsibilities

• Deliver exceptional service by greeting guests promptly, addressing inquiries and concerns courteously, and applying selling techniques at every interaction.
• Maintain a welcoming and well-organized store that supports all sales initiatives and fosters strong guest relationships.
• Process purchases and returns accurately using the Point-of-Sale system while providing excellent customer service.
• Handle guest communications professionally, escalating issues to the Store Manager when needed.
• Promote GameStop’s guest benefits including reservations, trade-ins, and the Pro Rewards loyalty program.
• Assist with training and setting customer service expectations for store staff, ensuring familiarity with policies, procedures, and company standards.
• Monitor staff performance, offer constructive feedback, and document evaluations in Workday/HR systems.
• Partner with the Store Manager to complete onboarding and compliance training for associates prior to independent shifts.
• Manage scheduling to ensure adequate staffing, adherence to break requirements, and optimal customer service coverage.
• Oversee payroll approvals, time-off entries, and payroll accuracy.
• Ensure store cleanliness, organization, and proper merchandising; verify that equipment is functioning correctly.
• Manage daily Omni-Channel order fulfillment and shipping.
• Implement loss prevention, inventory control, and safety protocols, including package inspections and bank deposits.
• Support sales, profit, and shrink goals while performing required administrative and operational tasks.
• Conduct inventory counts, restock merchandise, and maintain product displays alphabetized and orderly.
• Reconcile daily transactions accurately and complete all necessary paperwork including bank deposits.
• Verify shipment accuracy, process defectives and recalls, and label all stock appropriately.
• Maintain a safe environment by identifying hazards and reporting injuries as per guidelines.
• Keep store records organized and ensure manuals are up to date.
• Supervise and delegate tasks to team members when acting in the absence of the Store Manager.
• Consistently adhere to company policies, the Associate Handbook, and ethical standards.
• Comply with all opening and closing procedures.

Qualifications and Requirements

• Legal authorization to work in the United States and proof of identity.
• Minimum age of 18 years.
• High school diploma or equivalent required; an associate’s or bachelor’s degree focused on business, marketing, merchandising, or a related discipline preferred.
• At least 6 months retail management experience is preferred.
• A minimum of 2 years' experience in retail sales, guest service, and/or management preferred.
• Familiarity with video games is advantageous.
• Strong interpersonal skills with a friendly and approachable demeanor.
• Ability to provide personalized assistance to each guest.
• Effective verbal, written, and listening communication skills in English; bilingual English/Spanish preferred.
• Ability to thrive in a fast-paced, dynamic environment and meet objectives.
• Capable of independent work and collaborative teamwork.
• Commitment to attendance, professional appearance, safety, and respectful conduct.
• Proficiency operating Point-of-Sale systems and basic math skills including currency handling.
• Capability to follow written and verbal instructions thoroughly and execute financial responsibilities according to company policies.
• Flexible availability including nights, weekends, holidays, with a minimum of three days per week.
• Resilience under pressure, creativity in problem-solving, reliability, and sound judgment.
• Physical ability to stand and move for up to 12 hours, bend, stoop, crouch, reach, lift items up to 30 lbs, climb ladders, and perform required motor skills.
• In stores located on military bases, understanding of military ranks and insignia must be acquired during onboarding.

Additional Information

Job descriptions may evolve based on business needs including changes to essential duties and qualifications. GameStop values diversity and provides equal employment opportunities regardless of protected characteristics. Reasonable accommodations for disabilities are available in line with ADA requirements. Some state-specific exceptions could apply.

Compensation and Benefits

Full-time positions qualify for benefits including incentive programs, 401(k), paid time off, dental, vision, health insurance, and possible bonuses or incentives.