Assistant Store Manager - Canberra Outlet

Job Overview

At Swarovski, innovation combines with inspiration to create memorable customer experiences. We are seeking an Assistant Store Manager for our Canberra outlet to champion our brand by delivering exceptional service and fostering an enthusiastic team culture.

Key Responsibilities

• Exceed expectations in customer engagements to ensure exceptional service.
• Develop and maintain a loyal customer base, including both new and existing clients.
• Lead by example, demonstrating passion and enthusiasm as a role model to the team.
• Assist in recruitment processes and provide coaching to motivate and enhance team performance.
• Help implement monthly service and sales strategies aligned with targets and goals.
• Support the onboarding process for new employees within the store environment.

Candidate Profile

• Possess 1-2 years of experience working in a diverse, multicultural retail setting.
• Background in luxury sectors such as fashion, cosmetics, or lifestyle brands.
• Strong leadership and coaching capabilities.
• Proficient with digital tools, adaptable to learning quickly, and embrace a growth mindset.
• Charismatic personality enabling the building of trusted relationships.

Benefits and Culture

• Discounts on Swarovski products.
• Access to Employee Assistance Program for support.
• Volunteering leave to contribute to social causes.
• Opportunities for personal and professional learning and development.

About Swarovski

Founded in Austria in 1895, Swarovski is renowned worldwide for crafting exquisite crystal-based products that exemplify quality and artistry. Our portfolio encompasses fine crystal, gemstones, unique diamonds, jewelry, accessories, and home décor items. The brand operates across approximately 2,400 stores and over 6,700 points of sale worldwide, employing more than 18,000 individuals globally. Swarovski is a responsible corporate citizen prioritizing sustainability, circular innovation, diversity, inclusion, and social impact via initiatives led by the Swarovski Foundation.

Diversity and Inclusion

Swarovski is committed to fostering an inclusive workplace where every individual is respected, valued, and empowered. Employment decisions are strictly merit-based without discrimination on any protected ground under local laws.