Assistant Store Manager

About CASETiFY

CASETiFY is a leading global lifestyle brand specializing in customizable tech accessories. Renowned for trend forecasting and protecting what matters, it serves as a community platform for creativity and self-expression. The company is currently expanding its team to enhance engagement and deliver best-in-market products to an ever-growing community.

Role Purpose

The Assistant Store Manager will thrive in a fast-paced environment, demonstrating entrepreneurial spirit, creativity, and passion. The role demands a detail-oriented, proactive individual who can identify improvement areas to implement procedures enhancing efficiency, scalability, and overall effectiveness.

Job Description

• Report directly to the Retail Area Manager.
• Manage daily store operations ensuring sales targets, KPIs, and operational efficiency are met.
• Lead, supervise, and train store staff to deliver exceptional customer service, handle feedback, and understand customers’ needs via effective questioning.
• Develop and mentor team members by providing performance feedback to boost confidence and skill, while managing staff turnover.
• Foster customer rapport and loyalty by delivering engaging in-store experiences.
• Motivate and inspire the team by clearly communicating CASETiFY’s core values and vision.
• Collaborate with global teams in retail operations, logistics, and company projects.

Requirements

• Preferred experience of 5 or more years in retail, including at least 3 years in a management role. Candidates eager to advance their career are also welcome.
• Proven leadership ability to drive team performance and meet KPIs.
• A passion for retail, technology, fashion, lifestyle brands, and working within a growing organization.
• Strong problem-solving and interpersonal skills.
• Excellent communication, leadership, and customer service skills with fluency in English (both written and verbal) and good presentation capabilities.
• Basic proficiency with computers.