Assistant Store Manager

About Club Monaco

Club Monaco is a global lifestyle brand catering to men and women with a distinctive urban casual style. The brand is recognized for its blend of contrasts—mixing vintage with contemporary, combining hard and soft elements, and juxtaposing eclecticism with minimalism. Each season, Club Monaco provides essential fashion pieces that form the foundation of a modern wardrobe.

Role Overview

The Assistant Store Manager plays a pivotal role in driving the company’s financial success by delivering exceptional customer service, ensuring operational excellence, and fostering development of store team members. This role supports both company and individual store objectives. Additionally, the Assistant Store Manager may specialize in areas such as merchandising, inventory management, or specific projects.

Key Responsibilities

• Develop and maintain a loyal customer base through clienteling strategies
• Establish and manage a Personal Shopper Program to enhance customer engagement
• Deliver outstanding customer service consistently
• Execute monthly client outreach campaigns to inform customers about new arrivals
• Generate ideas and collaborate on in-store event planning with management and district leadership
• Handle customer inquiries related to products, quality concerns, and return policies
• Implement systems for tracking sales, inquiries, and their types monthly
• Conduct product knowledge training sessions for store staff
• Communicate product feedback and customer insights to store leadership
• Perform store opening and closing responsibilities during scheduled shifts
• Monitor and manage daily payroll targets
• Assume Store Manager duties when required
• Coordinate schedules for Managers-in-Training and Stylists
• Achieve or surpass financial goals through effective planning and execution
• Manage sales and wage budgets, taking strategic actions to meet or exceed targets
• Apply innovative approaches within business frameworks to drive store performance
• Analyze sales results and financial data, taking store-level actions as needed and liaising with supervisors
• Optimize sales, merchandise allocation, wage spending, and reduce stock shortages
• Exercise strict control over store expenses
• Lead the store’s business planning initiatives
• Contribute to employee retention by recruiting top candidates and developing a capable store team
• Promote empowerment and ownership while cultivating a positive workplace environment
• Ensure clear understanding and fulfillment of job responsibilities by management and associates
• Recruit, train, and motivate employees to create a fully functional team
• Organize training sessions to enhance team skills and capabilities
• Model and coach customer service and selling techniques
• Provide continuous performance feedback and training to meet current and future role requirements
• Support company growth through effective marketing and inventory management aiming for targeted gross margin returns
• Maximize sales of current inventory and communicate replenishment needs
• Respond to competitive market opportunities
• Maintain operational routines and ensure store compliance
• Train and supervise inventory management and physical stock counts
• Regularly audit store management and associates on markdowns, promotions, merchandising, damage processing, consolidations, and store standards
• Ensure brand representation through excellent visual presentation and store maintenance
• Train teams on store displays and merchandising schedules
• Maintain and adhere to merchandising and flip calendars
• Implement loss prevention policies and procedures to safeguard assets
• Monitor policy adherence and maintain knowledge of company guidelines
• Collaborate with Loss Prevention teams on audit results, training, and corrective actions while maintaining service levels
• Review and audit payroll accuracy and report discrepancies
• Exemplify leadership qualities to foster a customer-focused company culture
• Manage all store opening and closing protocols on assigned shifts; arrange suitable replacements when unavailable and communicate with management

Experience and Qualifications

• At least 5 years of experience in retail management
• Proficient in Microsoft Office suite, including Outlook, Excel, and Word
• Strong interpersonal skills to support a collaborative team environment
• Excellent spoken and written English communication abilities
• Effective time management and project coordination skills
• Excellent organizational skills with ability to prioritize deadlines and emphasize detail
• Adaptable to changing work demands and able to make timely, independent decisions
• Results-driven mindset focused on achieving sales and customer service targets
• Commitment to delivering high-quality customer service and sales productivity
• Leadership skills demonstrated through volunteer work or similar experiences are advantageous
• Physical ability to stand and walk during shifts and lift approximately 20 lbs
• Willingness to travel to remote locations for business meetings
• Ability to assist in receiving and stocking merchandise including packing and unpacking tasks