Assistant Store Manager

About the Role

Join Swarovski as an Assistant Store Manager, where your leadership and ideas will be highly valued. You will play a key part in crafting a positive work atmosphere, delivering unparalleled customer service, and boosting commercial success. As a vital member of the retail team, you'll inspire growth among colleagues and create memorable luxury experiences for customers.

Key Responsibilities

• Serve as a role model delivering exceptional brand and customer service experiences.
• Guide, motivate, and support onboarding of team members to optimize their performance.
• Contribute to recruitment processes, employee development, and maintaining strong employee relations.
• Drive sales actively and aid in achieving monthly targets and plans.
• Manage daily store operations, including inventory control, cash management, and regulatory compliance.
• Fill in for the Store Manager when required, ensuring smooth store functioning.

Candidate Profile

• Possess 1 to 2 years of experience within multicultural retail environments, preferably in luxury fashion, cosmetics, or lifestyle sectors.
• Demonstrated leadership capabilities with experience in coaching staff.
• Personable and trustworthy, able to build empowering relationships within the team.
• Exemplary customer service skills and comfort with digital tools.
• Responsible individual who takes ownership of tasks and outcomes.
• Curious, empathetic, results-oriented team player with commercial awareness.

Benefits and Perks

• Competitive pay package with monthly bonus opportunities.
• Generous staff discount of 60% off retail price starting from day one; 30% discount on Swarovski Created Diamonds.
• Extra annual leave entitlement and one paid volunteering day each year.
• Complimentary food and refreshments provided during shifts.
• Referral bonuses up to £250 and Jubilee Awards recognizing service milestones.
• Annual awards to acknowledge achievements and a season ticket loan option.
• Access to a comprehensive Employee Assistance Programme including 24/7 Virtual GP services.
• Online benefits platform offering discounts across retail, hospitality, and entertainment.
• Ample career development prospects including progression into store management, training, district management, and other leadership roles.

About Swarovski

Swarovski is globally recognized for crafting exquisite crystal products marked by outstanding quality and artistry, bringing joy and celebrating individuality. Founded in Austria in 1895, the brand offers fine crystals, gemstones, created diamonds, zirconia, jewelry, accessories, and home décor items.

Committed to sustainability, diversity, inclusion, and social responsibility through initiatives like circular innovation and the Swarovski Foundation, the company fosters an inclusive culture where varied perspectives strengthen the team.

Swarovski is proud to be an equal opportunity employer, ensuring fair recruitment practices and cultivating a workplace where all employees feel a true sense of belonging.