Assistant Reservations Manager

Job Overview

As an Assistant Reservations Manager at our hotel in Dammam, you will be an integral part of creating memorable experiences by efficiently handling reservations and helping guests feel welcomed through exceptional hospitality.

Key Responsibilities

• Supervise the daily operations of hotel reservations including managing room inventory, availability, group bookings, cut-off dates, rate controls, occupancy strategies, and the reservation system.
• Optimize room sales and revenue by evaluating and adjusting pricing strategies, monitoring occupancy, and promoting effective sales initiatives.
• Collaborate closely with Sales and Events teams to manage corporate group bookings, special event rates, and maximize revenue opportunities.
• Handle partnerships with third-party booking channels by negotiating rates, maintaining relationships, and ensuring proper implementation of reservation standards.
• Produce and analyze performance reports such as occupancy rates, revenue figures, and forecasts to guide strategic decisions.
• Lead, mentor, and support the reservations team by monitoring performance, providing coaching, and fostering a positive work environment.

Qualifications and Core Values

The successful candidate will embody Hilton's core principles, including a passion for hospitality, integrity, leadership, teamwork, accountability, and a proactive sense of urgency. These qualities are essential to thrive and contribute meaningfully to the team and guest experiences.

About Hilton

Hilton is a world-leading hospitality company recognized for its outstanding workplace culture and exceptional guest experiences globally. We have welcomed over 3 billion guests and earned numerous accolades for being a great place to work.

Culture and Career Growth

Whether you are beginning your career or seeking growth, Hilton offers supportive opportunities to develop and succeed within an award-winning workplace environment focused on hospitality excellence.

Employee Benefits

• Extensive travel benefits including up to 110 nights of discounted stays at world-class hotels starting as low as $40 per night through our Go Hilton program.
• Paid parental leave available to eligible employees, including partners and adoptive parents.
• Comprehensive support during difficult times via a Crisis Concierge providing practical and emotional assistance.
• Mental health and wellness resources accessible through the Care for All hub, including free counseling and support via Employee Assistance Programs in many locations.
• Note: Benefits availability varies by location and is subject to specific program terms and employment conditions.