Assistant Reservation Manager

Position Summary

The Assistant Reservation Manager is responsible for ensuring the accuracy of room blocks, reservations, and group market codes. This role involves communicating company values and culture to new team members, reviewing and implementing updated reservation procedures, and handling reservation requests by phone, fax, or mail. Duties include assessing guest needs to assign suitable room types, confirming room type and rate availability, and clearly explaining policies related to guarantees, special rates, and cancellations. The role also requires documenting special requests, addressing guest inquiries about the property and accommodations, utilizing sales strategies to maximize revenue, and managing reservation system data efficiently.

Additional responsibilities include addressing challenges in accommodating room requests, establishing billing accounts as per accounting guidelines, resolving and documenting guest issues or escalating as necessary, assisting management with training, scheduling, counseling, motivating, and coaching staff. The position serves as a role model and is first point of contact for the Guarantee of Fair Treatment/Open Door Policy. Maintaining compliance with company policies, ensuring a clean and professional appearance, and safeguarding company assets are important. The role demands welcoming guests per company standards, anticipating their needs, professional communication, developing positive working relationships, meeting quality assurance standards, reading and verifying information accurately, and performing physical tasks such as moving objects weighing up to 10 pounds. Additional duties may be assigned as required by supervisors.

Preferred Qualifications

• High school diploma or equivalent (G.E.D.)
• Minimum of 2 years relevant work experience
• At least 1 year of supervisory experience
• No licensing or certification required

Additional Information

Job Number: 26131106
Category: Reservations
Location: Al Forsan International Sports Resort, Khalifa City A, Al Fursan Street, Abu Dhabi, United Arab Emirates
Schedule: Full-time
Position Type: Non-management
Work Location: Onsite

Company Values and Culture

Marriott International is an equal opportunity employer committed to welcoming diverse backgrounds and fostering an inclusive environment. The company values the unique talents and experiences of its associates and upholds non-discrimination policies. Marriott Hotels strive to uphold a legacy of excellent hospitality worldwide by delivering thoughtful, forward-thinking service. JW Marriott, part of Marriott's luxury portfolio, emphasizes associate wellbeing, training, recognition, and the promotion of a collaborative community culture, providing opportunities for personal and professional growth in a luxury environment.