Assistant Manager

Overview

At Foot Locker, a prominent leader rooted in sports and style, our brands including Kids Foot Locker, Champs Sports, WSS, and atmos, attract communities passionate about sport and self-expression. As part of the DICK'S Sporting Goods family, we provide extensive resources and career opportunities within a leading global sports company. We're committed to influencing culture and supporting the next generation shaping its future.

The Assistant Manager (AM) holds a vital leadership position in-store, driving sneaker culture through energy, ownership, and purposeful management. Supporting the Store Manager, this role promotes sales growth, coaches team members, and ensures smooth daily store operations, fostering a vibrant customer environment. Assistant Managers embody a proactive "Always on, Never no" attitude, setting a positive tone and owning their responsibilities to guarantee excellent customer experiences.

Roles and Responsibilities

• Lead by example on the sales floor with energy and confidence, providing effective solutions to enhance every customer interaction.
• Coach team members to deliver exceptional service, share product expertise, and maintain shopper enthusiasm.
• Stay actively engaged on the floor to help meet sales objectives and ensure customer follow-through.
• Manage daily store tasks such as opening/closing procedures, cash handling, and floor presence.
• Maintain store organization and readiness to facilitate smooth operations.
• Adhere to safety, loss prevention, and standard operating protocols to safeguard everyone and the merchandise.
• Adopt an owner mentality by addressing challenges, upholding standards, and ensuring reliable execution of store activities.
• Utilize retail technology and digital tools to improve customer service, assist associates, and streamline store processes.
• Assume the role of Manager on Duty as scheduled, offering strong leadership and clear guidance.
• Participate in hiring, onboarding, and training of team members.
• Provide real-time coaching, acknowledge achievements, and support performance improvement.
• Take initiative to support the team and prioritize store goals as needed.

Required Qualifications

• Minimum of one year in retail, preferably with leadership or key-holding experience.
• Capability to coach, motivate, and engage a varied team effectively.
• Strong communication and collaborative abilities.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Dependable, self-driven, and ready to assume accountability.
• Basic knowledge of retail key performance indicators and operational procedures.

Preferred Qualifications

• Experience as a Key Holder, Supervisor, or Assistant Manager.
• Background in fast-paced or high-volume retail settings.
• Interest in career advancement within retail management.

Success Indicators

• Engagement: Demonstrates hustle and attentiveness toward customers, colleagues, and store needs during every shift.
• Sales: Drives store sales and improves conversion rates through strong leadership on the floor.
• Customer Service: Embodies a positive, solution-oriented "Always on, Never no" mindset.
• Execution: Maintains high standards with an owner/operator perspective to accomplish tasks reliably.
• Teamwork: Acts as a supportive and responsible teammate, uplifting others.

Additional Information

Artificial intelligence tools are not utilized for applicant screening or assessments. Candidates are reminded to avoid using AI during interviews or evaluations. Virtual interviews require cameras to be on.

Benefits

• Hourly wage of $20.50
• Employee discounts ranging from 30% to 50%
• Paid time off
• Life, medical, and dental insurance coverage
• Defined contribution retirement plan
• Opportunities for professional development and career growth