Assistant Manager SME Relationship Management (Qatarization)

About QNB Group

Founded in 1964 as Qatar's first Qatari-owned commercial bank, QNB Group has grown into the largest banking institution across the Middle East and Africa region. Its operations span over 31 countries on three continents, catering to approximately 20 million clients through a network of 1,000 branches and 4,300 ATMs. Employing more than 28,000 personnel, QNB is highly rated by credit agencies including Standard & Poor's (A), Moody's (Aa3), and Fitch (A+). Recognized as the most valuable bank brand in MEA by Brand Finance Magazine, QNB is also deeply engaged in community programs, sponsoring various social, educational, and sports initiatives.

Role Summary

The Assistant Manager in SME Relationship Management is tasked with supporting the SME Sales team by actively promoting SME asset and liability products to generate new and maintain existing business. This role demands a strategic approach to marketing plans alongside ensuring superior portfolio quality and managing client relationships effectively within prescribed credit policies and frameworks.

Key Responsibilities

• Support and contribute to the development and implementation of strategies to achieve targets across volume, revenue, and profitability in the SME segment.
• Assist in setting and monitoring Key Performance Indicators (KPIs) to measure departmental performance and customer portfolio health.
• Ensure compliance with corporate banking best practices and internal policies.
• Respond efficiently to client needs, maintaining a high service standard and acting as the primary contact point for SME client servicing and inquiries.
• Prepare and negotiate credit proposals throughout approval stages, maintaining high credit documentation standards and ensuring up-to-date files.
• Liaise with internal departments to streamline customer account operations and facilitate smooth transaction processing.
• Monitor credit quality within the portfolio, identify risk factors, and provide timely, accurate reporting to auditors and compliance units.
• Maintain an in-depth understanding of the SME banking market in Qatar, keeping abreast of regulatory, competitive, and client landscape changes.
• Continuously develop professional expertise through ongoing learning and knowledge activities.
• Ensure adherence to all legal, regulatory, and compliance requirements, including AML, CTF, sanctions, and data protection policies.
• Maintain confidentiality of sensitive customer and internal information, sharing it solely with authorized parties.
• Perform additional related tasks as directed by management.

Educational and Experience Requirements

• Bachelor’s degree in Marketing, Banking, Finance, Accounting, Economics, Business Administration or related fields is required; a Master’s degree is preferred.
• A minimum of 8 years’ relevant experience, ideally within a reputable international banking institution.
• Excellent oral and written communication abilities in English and Arabic, including report writing skills.
• Strong interpersonal, presentation, decision-making, and problem-solving skills.
• Solid understanding of corporate banking products, SME banking solutions, credit policies, and regulatory environments.
• Demonstrated capability in client service, sales performance, risk management awareness, and professional integrity.

Application Requirements

• Resume or CV
• Copy of Passport or Qatar ID
• Copy of Educational Certificates
• Copy of Birth Certificate